Pizza Nova — Restaurant in King

Was doing DoorDash around the area and got an order to Pizza Nova at this location. DoorDash had only provided me with a medium sized food insolation bag. Customer was only within 4 minutes from this location. I had to wait almost 20 minutes (order was ready 10 minutes ago). Manager came to inquire that I was the DoorDash order. About to take the pizza box and dip that the customer ordered, the manager asked if this was the bag used to deliver the pizza with. I mentioned No and that this was what DoorDash provided me with for carrying food with. I asked the manager if they had any spare pizza bags if I could deliver with, but they didn't have any. Manager asked for the bag I had and tried "showing me" how to fit the pizza into the bag I had, then tried to explain to me how to hold a pizza box correctly, which was incredibly disrespectful in front of a couple of customers. Then he took a photo of the pizza just to be sure I wouldn't mess up the pizza which wasn't that far and I drive cautiously and courteously. I was incredibly angered from the situation, but know for the next time. Delivery drivers, please purchase a pizza box. You wouldn't want to get shamed like me by not having the proper equipment...

Disgustingly poor service and health standards. I placed an online order for pickup. When I arrived at the store, an employee behind the register was not wearing a mask while handling the pizzas. I can't imagine how bad management has to be to allow their employees to go maskless in the plain sight of the customer. Makes me wonder what they do behind the scenes. When I gave my name for pickup, I was told that they never received the order. After proving my order with email confirmation, I was merely pushed aside and told to call their customer service hotline. I was told over the phone that the store had messed up, and that I would have to wait a half hour for my pizza. I will never be eating at Pizza Nova again, and...

Terrible service. Showed up to pick up our order after the 30 minutes we were supposed to wait and they hadn't even started it. Kept lying to us and saying "oh you just need to wait another 5 minutes" and had to wait over 30. Talking to other customers who were coming in to pick up their orders they had ordered after ours was supposed to be ready and their orders were ready before ours. Then after making us wait over 30 minutes extra they wouldn't even give us the pizza for free, all we were offered was a couple cans of pop and a dipping sauce "for the inconvenience". Absolutely terrible customer service, we're never ordering from this location again even though we live walking...