Starbucks — Restaurant in Kitchener

I ordered a decaf iced mocha and when I got to the window I asked the girl to verify it was decaf as I have a allergy to caffeine. The girl looked at me like she had no idea what language I was speaking and said “I don’t know, I don’t know what’s going on over there”(pointing towards the bar area). She was extremely awkward just staring at me making me feel very uncomfortable. When I got home I drank the beverage and had an allergic reaction, meaning there was in fact caffeine in the drink. As someone who works in customer service, her response in my option was completely unprofessional and irresponsible as she should have checked with the barista who made it and verified it was in fact decaf. If she wasn’t sure and/ or couldn’t discuss with the barista who made it she should have offered to remake it to make sure it 100% was decaf as I had stated it was an allergy. Horrible experience and horrible...

The most disorganized, chaotic Starbucks I have ever been to. I mobile ordered before even arriving, and proceeded to wait over 20 minutes (22 from ordering to be exact) for my drink. The food part came out and I ate it before my drink was even started. I had to ask if it had been forgotten and she couldn’t find the sticker for it anywhere, so I’m glad I finally asked or I could have stood there forever. There was a huge crowd of people waiting for drinks and you could tell everyone was very impatient. The staff was overwhelmed and all over the place. Also, there was a disgusting amount of flies in the restaurant, so you get to spend 20 minutes waiting and swatting flies away the entire time. So much for a relaxing Sunday Starbucks visit lol

Update: my drink finally came out after 28 minutes since my order was placed. They were nice enough to let me have the second...

Waited 20 min in drive through because Cafe was closed because of possible COVID-19 case from an employee. Mobile order was already placed with no warning that the Cafe was closed. So A) if COVID-19 was possibly there why is the entire store not shut down for safety not just only the Cafe? It's either open for business because it's safe or it's not. B) Why are you not telling people this before they place mobile orders so we can make a decision before placing the order. C) Having a drive through on a Starbucks is the worst idea in the world because every drink takes 5 min to make on your menu so there is no real convenience if you have to still wait!!

Please update the mobile app to let users know if the Cafe is closed. This is important info that customers need to know to...