Swiss chalet is a family favourite in our home we eat here about once a week and this location specifically has gone to absolute trash, the quality has decreased and the employees and service I have literally no words for even the management. The worst part is I have spoke to the owner and he was very kind sincerely apologized for the behaviour and told us we should go to his other location which shouldn’t be the answer as there’s no reason for staff or managers to treat paying customers this way. They have made it so we don’t feel comfortable dining in so we bring home which is never as good, but the quality of food they send home was disgusting today the fries were not cooked and they were soggy I live 2 minutes from the store so it’s not from the drive and when I brought our meals back they only wanted to replace the fries I had to fight with her to get the meals replaced WHICH I drove back to the restaurant untouched and we wanted our meal to be fresh not cold chicken with fresh fries. We are just to our wits end. When I am paying for food I will absolutely speak up when paying for food that is inedible and I do not expect the staff to give attitude and be rude for asking for what we paid for. This was most definitely the end of the line for this restaurant