Boite Geisha Fusion Sushi — Restaurant in Laval (administrative region)

Geisha box, more like trouble box. Extremely poor service. First off, the ask your phone number and promise you a call back when your order is ready. My 140$ order was sitting on the counter while I was waiting outside for a call I never got. As I walked in, nobody interacted with me after clearly seeing me in front of the counter waiting. As I’m sitting down to eat with my friends, I get a call from Boite Geisha telling me my “payment didn’t pass”. I told the guy that I have the proof on my visa it passed and I was sure of it. 2 different bills with 2 different payments. Never ever call a client back to ask for a payment back, very cheap from your part. He asked me to send him the proof on “Facebook Messenger” zero professionalism. I called back to tell them they made a mistake with the order, he was clearly lost and couldn’t answer me. He asked if I could send him the proof by phone number. I accepted, I asked by text message if I could be compensated on my next order with a text message proof for the error. He never got back to me. That’s how you lose clients. I’m a Client Experience Leader at a high end store and I can tell you this is the worse service I ever got. Never going back to this place. Expensive, cheap service and expecting higher expectations from a high...

Great service, but disappointed about tipping policy I really enjoyed the service at this restaurant—friendly, attentive, and overall a great experience. I left a $5 tip on the machine for a $20 bill because I genuinely appreciated the staff. But when I asked if the tip goes to the employees, I was told that only cash tips do. That’s really upsetting. If customers are tipping through the machine thinking it goes to the staff (as most people would assume), this absolutely needs to change. The amazing workers deserve to receive what people intend to give them. Management should be transparent and fair about...

On the website it says that the restaurant closes at 10:30 pm. I called multiple times to make an order at 7h pm and no one answered on the phone. I decided to go to the restaurant knowing that the restaurant closes at 10:30pm according to their website. When I arrived there, the restaurant was open and serving some people. I wanted to make an order and the waiter was rude and giving me attitude by saying that they’re closing earlier today without any explanation. I would’ve appreciated professionalism and better attitude coming from him. Not encouraging this...