Susie Sans Gluten Laval — Restaurant in Laval (administrative region)

I'm writing from Alberta! I was in Homesense a few days ago and found Susie Sans Gluten cookie flour - I eat gluten-free, and generally haven't had a lot of luck baking gluten-free treats that taste or act the same as treats made with regular flour. I turned the package over and saw this company is Canadian, and I thought - why not? Let's give it a shot.

And oh. My. GOSH. I made my favourite cookie recipe from a blog I follow, subbed the flour for Susie's GF flour, and produced the yummiest, chewiest, MOST PERFECT cookies!!! My husband couldn't even tell they were gluten free!! I was honestly blown away.

I found Susie's store online and reached out to her, and she was SO KIND and let me know I could buy stock through homesense or well.ca. So I may have placed a large order through Well to try some of the other flours and mixes.... haha can't wait to continue experimenting.

Highly, highly recommend, based on the quality of the product and how kind this product's creator is, that you check this store out if you're in the area (wish I could!!), or if you're like me and too far away, purchase some of these flours online. I promise you won't be disappointed. Get ready to level up your gluten-free baking.

Merci again for responding to my email questions, Susie!! ❤️ this is the first time in a long time I've felt excited about baking. My birthday is in May and I'm looking forward to making my own gluten free cake. If your cookie flour is any indication of how awesome your cake flour is, my cake is going to be...

unfresh pastries poutine was absolutly not good way too much sauce owner doen’t take critics and doesn’t give solutions not going back there look at the comments where customers were unhappy her reply is way off simply don’t trust the food she sells

To answer your reply: I actually agree with you and I won’t be coming back…. I tell myself that most of time when I come to your store and things are sometimes unfresh. The way you answer says a lot about you it doesn’t align with my values… and that is the second reason why I won’t be coming back. Like you said there’s other gluten free stores like Le Marquis and gluten free products are now more and more available in different stores at a more honest price. Instead of waisting your energy in giving undiplomatic answers use that same energy to improve… if you can’t take some critics it’s on you that doesn’t mean people have to hold themselves from speaking the truth. Not once have you give a professional answer when someone gives a critic about something they’ve dislike. It is not about hurting your company but more about improving and if you would’ve have a better approach the review won’t be here in the first place. As I haven’t post a bad one every time the food or service was bad but at one point you have to be open when a customer simply informs you that the product isn’t as fresh as it is suppose to be. Your staff change a lot and that...

I went there for the first time today to pick up a few things for my mom. I also picked up two amandines. From the first bite, we knew they were not fresh. We were shocked when we saw MOLD on the bottom as we were eating them. We had to drive back (30 minutes away) and demanded a full reimbursement of my purchases, as we could not trust that the other products were fresh (I brought everything back with me). The manager explained that he had to call Susie for an authorization. Wow, what an unpleasant, rude and disrespectful person. her solution, you may ask? An exchange for other items… as if I was not disgusted with the mold that we ate earlier. She was unapologetic, blamed her employees and even the provider she supposedly deals with for croissants… As I was trying to tell her that she was still accountable for the mold, since it was in HER store, she threatened to call the police on us! The poor employee felt so bad and apologized even though it was not his fault. I feel bad for them. Her responses to bad reviews and how she always blames the clients says everything you need to know about her poor management and customer service skills.

N.B: her reply will probably imply that we are at fault and she did nothing wrong, like she does to every criticism or bad review,...