Tim Hortons — Restaurant in Laval (administrative region)

Why are we having so many problems in Tim's now??? I came to this location at 10:30 this morning and ordered a BLT sandwich and a beverage. The service was slightly above average and my sandwich was awful. My first bite tasted really bad. It was obvious something was well past it's prime. I opened my sandwich and quickly found the reason for my foul tasting sandwich. The only piece of lettuce in the sandwich was all moldy. Why don't employees care about what they serve their clients. They should also be taught that food that has gone bad shouldn't be served period. I removed the offensive lettuce and ate my lunch. I went back to inform the cashier about the situation with my sandwich. She very politely asked if I wanted to speak to the manager...I politely declined. I explained that in my opinion writing a review might be more effective. Needless to say I won't be returning to this location. I might have a fresher...

One grumpy lady at the cash , another miserable lady making sandwiches.. staring at you like you are bothering them. I get it. Everyone is tired. But it’s called customer service and wouldn’t hurt to say hello and thank you. Yells on people because 5 instead of 4 in the line up inside. Don’t tell me it’s called Tim Hortons because today was really absurd and disrespectful. I am not doing management a favour just customers that choose to enter and receive s#^* treatment Go to Starbucks. Even if they are super super busy always nice and respectful...

"I specifically requested 'no ice' in my order. Despite this, the drink was served with ice. I only realized after taking a sip. When I brought it to their attention, they were unwilling to take it back. After they reluctantly took it back, they returned the drink with barely half the original amount. To make matters worse, two of the employees were extremely rude and dismissive. This was a simple order, and they failed to fulfill it correctly. I had to discard the drink due to their incompetence and poor...