Oven 360 Leamington — Restaurant in Leamington

Very happy to see this place extremely busy! Support local! However, they seem to have a flaw in their system. If you show up and order in person, they make your pizza in front of you and into the oven it goes or in the oven queue. If you phone your order in ahead and they say it will be ready in an hour. That's fine, it was 2 for 1 night, a great deal, so I expected the wait to be an hour. When I showed up in an hour, not only had it not been started, the employee rifled through the stack of papers from those who phoned in, and found it at the end. I watched this happen, then watched him start to make the pizzas shortly after. Aside from just putting phone orders to the side, to accommodate the walk in customers, they stack the papers up and add the new ones on top. Hence the first orders wait longer (speaking about phone orders only). All of the employees were working very hard and doing a good job, just very unorganized on that end of it. Perhaps it is the policy of the company to take care of the walk in customers first. If so, great, now I know to just walk in. All in all, I waited for an extra half hour on top of the original hour at home. Happily their style of pizza cooks quickly and the pizza was hot and fresh and very good. Now, if only they would shred their...

Ordered 5 pizzas and what I assumed was 6 dipping sauces to be delivered to me. They were delivered to the wrong people whom ended up bringing them to me. After looking at my ordered I only had 3/6 of my dipping sauces. A marinara, pesto and red pepper dip. I called regarding my missing second red pepper dip and 2 garlic aiolis. I was told I can drive in to pick them up after paying $20 for deliver on my $130 worth of pizza. After arguing with the staff and manager to come up with a solution besides giving me free dips on my next visit (I live 2.5 hours away) or having me drive in to pick them up, they then remembered that the garlic aoli is actually a drizzle and not a dipping sauce which is the most deceiving thing I have ever seen since it’s in the exact same spot on the website but yet the other aolis come as a dipping sauce. So I ended up being short changed 1 dip, so I tried explaining how deceiving the ordering process is to which the manager hung up on me. I then go to eat my pizza to then find that they didn’t add my extra topping (chicken), just to really top off my experience. I would never order from this place again… I would give it a 0 star review if I could and I would fire the manager if he...

Was excited to sit down with my family and enjoy their buy one, get one pizza free. After paying we quickly realized that we were taxed 26% on the food instead of 13%. We brought it to the attention of the employees and owner who were extremely rude and ignorant about the situation. We discovered they taxed us for the “free” pizzas, and only after several phone calls and very rude customer service were we refunded. Which, by that point it’s not about the money, it’s the principle of the matter. When we inquired about all the other customers who were screwed over with this deal by getting taxed on food that was $0, and how they would be refunded too, the OWNER simply shrugged and said “it’s still a good deal.” They do not care about their customers, and had they have handled the matter with some kindness and understanding instead of the arrogance we received, it would not have been a big deal at all. We simply won’t be eating here anymore, and we will be recommending others do the same. Very disappointing on all ends. I would also recommend anyone who got this deal review...