Tim Hortons — Restaurant in Lethbridge

This is the worst tim Hortons in town from my experience, and i actively avoid it if I can. I usually go to a different one, even if it's out of my way. There seems to be only one really good employee here. I feel bad for her having to put up with the mediocrity of the other employees there. It's gotten to the point where the people addressing you in the drive through when taking your order are in such a rush even if there is no other vehicals present in the drive through line where they can't even say "welcome to tim Hortons, how can I help you" with patience. They blurt it out so fast it's like hiwlcomtimhowcnhelu. Seriously, you know it's going to be botched after that. I ordered a breakfast wrap and it was almost as if they had it pre made already and it was cold because by the time I pulled ahead and got to the window which was literally 5 seconds after I had ordered and immediately once I reached the window they were already trying to shove everything in my face and I had 2 employees hanging out the same window at the same time trying to hand me order. I ordered a blueberry muffin a few times, and once in a while, the blueberry muffins tasted off like it had sat in a bucket full of cleaner. it was very offputting. They don't wrap their wraps very well and put all of the dressing at one end of the wrap and also you have to make a point of asking for napkins every time cause they don't give you napkins for the messy food they give you. The wraps are so inconsistent and I find that they either are cold and hashbrowns are too crunchy, or just have no distribution of sauce where you eat the whole wrap and all the sauce is in the last bite or you take your first bite and it just explodes all over the place. It's either under grilled or over grilled. Seriously, just take your time, get it right, and if you wouldn't eat it yourself, then don't serve it to a customer. Iced caps already half melted, not stirred with proper proportions, and the maple bacon croissant had all this weird cold maple jelly in it. I find myself tossing my food half the time I order from this location cause it's just so repulsive and no care put into it. I can't stress it enough, if you don't have the patience, time or effort to complete an order satisfactorily then just say it's not available and I can save my time and money and everyone...

Worst tim hortons lethbridge hands down, rudest staff ever, had a coffee and bagel and went to sit down to drink and eat my bagel, i asked for extra toast with extra extra butter, got a phone phone call so it took me a extra 7 or 8 mins to eat my bagel, i notice that there was hardly any butter at all, i went to the counter to ask for more butter but instead of offering to fix it the staff member(lady) told me that it has been over 13 mins since I ordered it and started to have a fight with me about it, i told her that even if it was a hr and that order was made wrong she should fix it instead of fighting with a customer for .05 cents of butter which i would not have mind paying, in the end it took the owner of the place to fix it. I believe the problem with tims now a days is they don't care anymore who they give franchises too, they don't stick to the service or care that they used too and that these staff members think it's OK to to fight with customers cause they either are family members or friends of the family or paid there way to be there. Don't go to this tims and FYI this was not the first time I had problems at this location , yes I know why do I keep coming back ahhhh just thunk that they will learn after all the feed back ... but I guess not and this will be my last...

A warning to customers visit any other Tim Hortons location in Lethbridge, this branch clearly does not care to take a moment for their customers or quality. On multiple occasions in the past we have come to this branch and as a local to the area this used to be a frequent location I would visit. However, the staff do not listen or enter the orders in as they are heard. Our order shows up on the screen inaccurately almost to the point that I think they are intentionally trying to enter it in wrong. They never have common foods available that I could order at ANY other location without question (i.e. Chocolate Dip Donut, Vanilla Dip Donut, Breakfast Sandwiches, certain bagels, etc.) Another point to add is the consistency of the disappointment experienced here, I live close to this location and would love to get donuts here often however they are so thinly glazed there is practically no point in paying at all. It is a sad excuse for a Tim Hortons and they often mess up our orders to the point where I am broken, I want to come to this location but its honestly worth the drive 10 minutes across town or literally anywhere else to get...