Tim Hortons — Restaurant in Lincoln

This is undoubtedly the most unprofessional Tim Hortons I have ever been to. Today I placed an order a little after noon on the app. When I arrived to pick it up in the drive thru I was told It was all good, when I arrived at the window I was told that despite the item being available on the app they don’t actually carry it…. I asked for a refund since that was the only thing I wanted. I was then told that since it was placed through the app I couldn’t get a refund…. Obviously at this point I was incredibly frustrated and asked to speak to a manager, since there was a long line I volunteered to park, come in and talk to them. When I got inside I was greeted by the most unprofessional and immature “manager” I have ever witnessed. She was a shorter blonde girl I did not see a name tag however she identified herself as the manager and IMMEDIATELY started to snap at me telling me how it’s not “her fault” and how she can’t do anything. She had no advice on how to fix the situation or any explanation as to why they offer items for sale on the app that they don’t stock. When I asked if they have made any attempts to fix this so situations like this don’t happen she immediately got upset and started to yell from behind the counter and told me that I was being rude and to leave. I’m still shocked someone considered a “manager” could be that immature, unprofessional and rude. I’m currently in the process of contacting the ownership and the head office to firstly get my refund but more importantly to let them know the type of incompetent person the have managing the restaurant. Hopefully the appropriate corrective actions are taken because the service here was...

We were at the local emergencies where our elderly mother was being admitted. After many hours of waiting we decided to go grab coffee.while on our way there we decided to pick up a box of coffee for the hard working staff at the hospital.when we arrived at the drive through we proceeded to place our order and asked about the box of coffee.we were told it would be 15 as she had to brew 2 pots of coffee.She was clearly not happy when we said we would wait. When the coffee was ready she opened the drive-through window and I handed her the money which she took with apparent attitude.As she handed me my change she said with a ton of attitude "next time you need to order ahead" to which I answered " I was just picking up coffee for the nurses at the emerg" she spat back at me "I don't care ,you have a phone and we have a number I wont do it again ,its not fair to the other customers." At any time she could have asked me to pull into one of the spots so she could serve the 2 customers who showed up while we were waiting and I would have been more than happy to come back through after she was done with the other customers. The way she spoke to us was rude and disgusting and she should definitely reconsider her career choice if brewing coffee at a coffee shop would drive her to this despicable behavior towards a fellow human just trying to do a good deed. Super...

Every time I walk into this Tim Hortons, I know exactly what I’m going to get — great service, great coffee, and a spotless space. It’s the kind of consistency that keeps me coming back. The regular menu items like the Double Double, classic Timbits, and the sausage breakfast sandwich are always fresh, hot, and exactly how you want them. There’s something comforting about knowing your coffee will taste the same every time — and they nail it.

The staff here? Absolutely top-tier. You can tell they work hard and must put in serious hours, because no matter how busy it is, they move with purpose and never lose the friendly attitude. Always polite, fast, and professional. It makes a huge difference to feel like you’re being served by people who actually care.

And let’s talk cleanliness — this location is immaculate. The counters, tables, and washrooms are always spotless. It’s clear that keeping the place in top shape is a priority, and that effort doesn’t go unnoticed.

It also helps that this Tim Hortons is in a well-respected area. You feel safe, welcome, and appreciated every time you walk through the door. It’s more than just a coffee shop — it’s a community staple, and they treat it that way.

No notes. Just coffee, comfort, and top-notch...