Subway — Restaurant in Longueuil

Horrible Experience - Never Going Back!

I recently had the worst experience at Subway, and I feel compelled to share it so others can avoid this awful location. From the moment I walked in, the staff was incredibly rude and unprofessional. They acted like serving customers was a burden, and their attitudes were dismissive and unfriendly. It felt like they couldn’t care less about providing good service.

The condition of the food was appalling. The bread was clearly old and stale, making the sandwich barely edible. Fresh bread is supposed to be a Subway staple, but this location clearly doesn't prioritize quality. When I mentioned this to the staff, they brushed off my concerns and continued to make my sandwich with the same old bread.

To make matters worse, they didn’t even complete my order correctly. I had ordered a footlong sandwich with specific toppings, but they either forgot or ignored my requests, leaving out key ingredients. When I pointed this out, instead of apologizing and correcting the mistake, they rudely asked me to leave the store. Their complete lack of customer service was shocking and unacceptable.

This experience was utterly disappointing from start to finish. The combination of rude staff, poor-quality food, and an unwillingness to correct their mistakes made it the worst place I have ever ordered food from. If you value good service and fresh, quality food, I strongly advise you to avoid this Subway location at all costs. Save your money and go somewhere that actually cares about its customers.

Expérience horrible - Je n'y retournerai jamais !

J'ai récemment eu la pire expérience chez Subway, et je me sens obligé de la partager pour que d'autres puissent éviter cet endroit affreux. Dès que je suis entré, le personnel était incroyablement impoli et non professionnel. Ils agissaient comme si servir les clients était un fardeau, et leur attitude était méprisante et désagréable. On aurait dit qu'ils se fichaient complètement de fournir un bon service.

La qualité de la nourriture était épouvantable. Le pain était clairement vieux et rassis, rendant le sandwich presque immangeable. Le pain frais est censé être un pilier de Subway, mais cet endroit ne semble pas accorder de l'importance à la qualité. Quand j'ai mentionné cela au personnel, ils ont balayé mes préoccupations et ont continué à préparer mon sandwich avec le même pain rassis.

Pour aggraver les choses, ils n'ont même pas correctement complété ma commande. J'avais commandé un sandwich de trente centimètres avec des garnitures spécifiques, mais ils ont soit oublié, soit ignoré mes demandes, en omettant des ingrédients essentiels. Quand j'ai signalé cela, au lieu de s'excuser et de corriger l'erreur, ils m'ont demandé impoliment de quitter le magasin. Leur absence totale de service client était choquante et inacceptable.

Cette expérience a été absolument...

Terrible service, never want to come back! Tuesday 7pm, took 10 minutes for the person to even address me, no customers in front of me for at least 4 minutes, asked her what meats were in a sub, her answer "I don't know", got attitude when I said "no onions". The Brisk selection of the drink machine didn't work, asked her about it, her response " I don't know". I asked her to refund my trio as I do not drink soft drinks, walking away, she just walked away yelling "I don't know how". Then I got more attitude when I asked for my receipt! She refused to give the receipt with...

I went today with some friends and mi wife (total of 6 people) We ordered 6 12inch. The lady in the counter told us that we need to call 24h before to put an order like that. Then she told us that she will do an exception with us BUT the machine and the invoicing was not working and we need to pay cash and no receipt. She was doing the subs really angry. By the way we were the only customers...