Thai Express Restaurant Lower Sackville — Restaurant in Lower Sackville

Been eating from here regularly since they opened. I love the food but there are some problems that just make it harder and harder for me to want to go back. Today they gave the wrong Skip driver my food, leading to an hour wait for an address less than five minutes away. Skip driver returned to Thai Express, confused about the order, then after being on the phone with Skip got the order. Driver was supposed to be delivering an order to a place in Millwood (10-15 mins away from me) that was half the price of mine and with completely different delivery instructions. Felt bad for the driver, but certainly not Thai Express; the employee on the phone told me I better tip the driver well for his time!

As for other problems, the hours at this store are all over the place. I’ve gone there, their neon open sign lit up and hours before they’re supposed to be closed, and I go up to the door to find it locked. These problems with hours persist and are very annoying.

As for the food, it is usually good. Often times the amount of sauce, vegetables, and chicken in the general Thai is all over the place from order to order, from getting food soaked in sauce to getting rice that is entirely white with barely any sauce. Sometimes lots of veggies, sometimes barely any.

I truly love the food here but these issues (which the last two I’ve pointed out others having been saying for over a year in the reviews) are making me reconsider ordering from this location again.

Edit: January 2021 So I ordered food on Skip here again a few weeks ago, and was pleasantly surprised to get a delicious meal delivered incredibly fast. However, tonight I ordered a large order of 4 meals and had the opposite experience.

We asked for extra sauce on one of the dishes. Upon receiving the order from Skip, there was a note on the bag (pictured below) that refused the extra sauce because we forgot to add it in the order page, we only mentioned it on the special requests part. I understand that sauce costs money, and I have paid for it every single time I have asked for it (I only ask for it because the amount of sauce on their dishes is always either plenty or next to none; absolutely no consistency). But, it is 80 cents, from an order that was almost $61. This is incredibly passive aggressive and rude, just like the employee who told me I better tip the driver well for their mistake (the same employee, by the way, refused me a refund, which was the first thing I asked; considering I was getting cold food after over an hour wait at a location 5 mins away on Sackville drive after their mistake, I think a refund is fair, at that point I didn’t even want the food).

I really love when this store gets it right, but they truly get it wrong 9 times out of 10 and I feel like a fool for ordering from this...

I ordered spicy Pad See Ew for takeout from their discovery menu. What I discovered was that they used no spice at all. It was sweet and bland. The place was not at all busy, so no chance for mixup between orders — I was the only customer. The person cooking seemed to have to take directions from the cashier.

There were zero condiments where there once was peanuts and lime. It looks like they are still offered when they feel like it, because there were plenty of the little plastic cups, but nothing to put in them.

I intended to return the food and ask for a replacement, which is inconvenient, so I couldn't go for a few hours. Meanwhile, someone else in the house ate it before I could make the return. They also commented on how bland it was.

I've been going to other Thai Express locations like Halifax Shopping Centre, Sherway Gardens and Pearson Terminal One, for years. They are usually very good and consistent from location to location. In fact, my son, who has been to Thailand a few times, has said that their food is actually among the better Thai he has had in Canada. But not at this location. I found out that my family ordered from here about a month ago when I was away and they said it was a bag of disappointment then too. We will...

This is the worst Thai Express location across Canada I have visited. Closes inconsistently early, and ownership refuses to take accountability for incorrect hours being displayed. Would rather drive the extra 10 mins to Bedford to go an authentic Thai restaurant.

Update: I have continued visiting this location out of pure convenience. However, each and every time I get a dish that's swimming in so much sauce my noodles cook further and just fall apart. Gross.

Edit:. I have attempted to contact the owner as directed, however STILL have not reached a resolution. This restaurant remains closed despite SHOULD being open as per theur Google hours. Skip the Dishes and Uber Eats remains offering their menu as a delivery option however are closed indefinitely, for whatever reason. I've wasted so much money attempting to order take out from this place. Be consistent.

Edit: still the worst possible location of Thai Express I've ever dealt with. You order something, they give you something else, and then argue with the customer and refuse to fix the issue. It's outrageous that people pay so much money for your items and then a delivery fee, only for you to not take any ownership....