Tim Hortons — Restaurant in Lower Sackville

This is our local Tims, and it has its highs and lows for sure. Everytime we have been, the staff team is excellent. Very friendly, fast service, and kind when they need to repeat the rules to customers for the 10000000th time (which I don't think I could do). The restaurant is clean, and most of the time we don't have an issue with the drive through. That being said, we've been in the drive through a few times when a delivery is being unloaded out back and no one has masks on. I can appreciate how frustrating they are - but it is for everyone's safety and its not a coincidence that we are doing so well as a province. I also find that they are "out" of things a lot, especially when those items are being advertised; I have worked for Tims before, so unless product ordering has changed drastically, this location could benefit from some analysis of their product sales to help project what items they should order more of for their regular clients. Also wish there was a way to streamline drive through traffic better as it can line up into the road, especially on busy mornings; they are limited by...

Originally this review was not so nice due to service received that was not quite up to par. HOWEVER, upon giving that review the general manager reached out to me and went above and beyond to make things right.

The GM discussed and acknowledged current issues being dealt with at the restaurant and was very explanatory. The transparency and efforts to make things right are exactly what customer service is about and I can happily say the conversation alone was nice to have and extremely well mannered.

As someone who currently studies workplace culture and behaviour, I can safely attest to how the transparency, professionalism, and understanding/acknowledgement of issues is the biggest step in establishing a strong and positive workplace culture. And that’s exactly how this issue was handled!

We thank this Tim Hortons for doing the best they could to make things right, and we believe in...

Unreal. It seems like all new staff that are doing community service. I understand listening skills and order taking since I do the same for a living. SIX times I asked for a red pepper pinwheel. TWO order takers told me they didn't understand. I enunciated very clearly and slowly. Red. Pepper. Pinwheel. It is on your sign for X price. "I don't understand" was the response I kept getting. Then someone else jumps on saying they don't sell kids meals. Nobody ASKED for a kids meal. No one in front of me. No one behind me. Radio off. I couldn't have spoken more clearly. I started looking for the candid camera. The staff was in outer space. I got annoyed after the sixth request and the kids meal gaslighting and drove to unusually busy other location who was happy to take the...