Guacamole y tequila - Restaurant mexicain Magog — Restaurant in Magog

Second visit here, the food is still good but the service has dropped considerably. TLDR: food is good when prepared properly, service quality is poor being ignored nearly the entire time and receiving food nearly an hour after ordering while others ordered and ate despite arriving after us. Don’t recommend for the service but food is good and the terrace is nice.

Restaurant was at maybe half capacity when we arrived and were seated for 30mins before being asked for our order, an entree of taquitos dorados came after 15mins with 2/3 rolls full of nothing but plain mashed potatoes and the last stuffed with only chicken. Waited another 35mins for our main course of nachos and tacos, the carnitas tacos were great, gf’s nachos were okay. Waitress was more occupied with visiting the table her friends were at then checking in on us, only came twice during our dinner, once to pick up the entree plate that had been empty for 15mins on the edge of the table and to ask if we wanted more drinks, then again when we had literally just received our main course not even having taken a bite to ask if everything was to taste. The tables with her friends and another with a family of 4 both arriving after we had already ordered and been waiting over 10mins, received and finished their meals before we received a thing. The waitress didn’t check in to explain or apologize for the delays in the kitchen although she had the time to chit chat with her friends and other staff the vast majority of our stay. Willing to give the benefit of the doubt to the kitchen for the slow speed but the service and communication from the wait staff leaves...

We arrived at 18:00 on sunday September 24th, 2023 at this restaurant and two employees looked at us and took a while to be acknowledged.

Finally seated down, we were given a pitcher of water and no glass. Took 20 min to have at least an employee to come ask what we would drink and another 10 minute (required us to ask) for glasses for the water.

At 19:17, we have ordered but yet received any type of food. The food was good.

Talking again about the water, no refills on the water at anytime following the initial water pitcher.

Service given by these employees is to be revised by management and training should be given on how to great a customer when the employees initially see them. Example: "Hi, we will be with you in a moment" if the employee cant be with the customer right away.

Example 2: When passing and finishing with another customer, the employees should be asking the neighboring table if anything is requires or missing etc.

Wonder what takes place in this establishement (any managers or employees roam free for all)?

FYI, we had to request water glasses for the water pitcher, we had to ask for utensiles etc.

Management needs to revise this operation from top to bottom...

We enjoyed sitting out on the patio—it was a beautiful day, and the outdoor setting was genuinely pleasant. Unfortunately, that was the highlight of an otherwise disappointing dining experience. For a Mexican restaurant, the margarita was surprisingly disappointing — easily one of the worst I’ve ever had. It was overly sweet and tasted like it had been made with a cheap, store-bought mix. The bartender appeared quite young and inexperienced, which may have contributed to the poor quality. In fact, the drink was so off-putting that we ended up ordering a shot of tequila just to try to balance the taste — but even that didn’t help. The food was mediocre at best. I ordered the chicken fajitas, which came smothered in cheese — an odd choice that didn’t add anything to the dish. Overall, the food lacked flavor and seasoning, leaving us underwhelmed. Service was passable, but when we expressed our concerns about the drinks, we were met with a shrug and no offer to remedy the situation, which was disappointing.

In the end, the experience didn’t leave us with any reason to return. When I ask myself, “Would I come back?” — the answer, at least...