Pub Le Chalet — Restaurant in Magog

Upon our arrival, we were eager to indulge in some poutine. We ordered two with pork inside, totaling $40. Despite the establishment permitting well-behaved dogs, we were instructed to keep our little companion off the metal chair, even though we were distanced from others.. (What’s the difference between them being on the floor or a metal chair outside away from everyone) 🤔 again unnecessary rules.

The wait for our order was surprisingly long, exceeding 30 minutes, despite poutine typically being a quick dish. Our buzzer went off, signaling that our order was ready, but we had to retrieve it ourselves, which seemed odd for a beachfront pub. Even though we had tipped in advance, no one brought it out to us.

My husband went to pick up our order, only to be told he needed the receipt, despite explaining the order and showing the vibrating buzzer. Adding insult to injury, the server reprimanded him for entering through the wrong door upon his return.🤣

The abundance of unnecessary rules and subpar service left us with no desire to return. However, I must acknowledge that the poutine itself...

I organized a supper with my colleagues, we were 20 people. Reservation was at 6pm and we asked the guy at the door, Eric, to push our reservation. We left him the choice, because we knew that we were a group and that it might creates inconveniences but Eric told us it was ok and he agreed to push at 7:30pm. When we arrived right on time, eric took me aside and told me that he was not happy because he refused customers, because of us. I was surprised because he agreed to it. Then he told me that my colleagues better be patient because we will wait long for the food. We waited 1 hour and 40 minutes for the appetizers. I went to speak to Eric because we were kind of hungry and he was super defensive, repeated that because of us he lost tables. He was condescendant, very not pleasant. We decided to eat the appetizers and leave. Suddenly, Eric was not around when we left. Very disappointed. We were not welcomed, service was long and attitude of Eric and the waitress was not right on a Customer service stand point. Food was good. But 20 people will never come back to Pub Le Chalet,...

I want to start by giving a huge thank you to Le Chalet! We were skiing with a couple other families and decided fairly last minute it might be fun to all go out for a last evening dinner. However, with a party size of 17 (on St. Paddy's Day no less), finding a place to host us proved quite difficult. Le Chalet reached out to us after we left a voicemail and let us know they would be absolutely happy to have us. We figured at that point anything would do and we could live with mediocre food. Which leads me to the second amazing surprise of the night. In addition to being incredibly accomodating and friendly the food is outstanding! Fresh hand made burgers. Great tasting and cleaver hot dogs. Tasty fish and chips. Tender steaks. Awesome chip truck fries. Delicious chili and nachos. Plus even freshly made personal pizzas! Frankly, if you are in the Magog area do yourself a favour and grab a meal here. Oh... and the drinks selection is...