Pizza Nova — Restaurant in Markham

Pizza Nova has long been a name I trusted. Over the years, I’ve visited several of your locations and consistently enjoyed what you offer—simple, quality pizza done right. So when I happened to be in the area, I didn’t hesitate to choose this location. I expected the same standard I’ve come to appreciate. What I got instead was a complete breakdown—of service, of quality, and of basic pride in the product.

I placed a simple order. One cheese pizza. Nothing fancy. Nothing complex. The sort of thing even a trainee should be able to execute with their eyes closed. I ordered through the app, arrived on time, and expected competence.

Instead, I was greeted by young female who clearly resents being there. Customer service? Nonexistent. Courtesy? Absent. Energy? Zero. If you’re going to stand at the front of a business that serves people, learn how to deal with people. This isn’t a prison sentence—it’s a job. And if it isn’t for you, leave it to someone who takes pride in what they do.

Now, let’s talk about the pizza.

Burnt.

Blackened cheese. Bitter crust. A tamper-proof seal that hid the embarrassment inside like a poorly written game plan. I didn’t discover the horror until I got home, opened the box with anticipation, and was met with what I can only describe as culinary negligence. I attempted one slice out of sheer hope. It ended in the trash. That's not just a bad pizza—that’s a disgrace.

This one experience was so poor, so soulless, so insulting to what Pizza Nova is supposed to represent, that it genuinely made me question whether I’d ever return to any of your stores. That’s the cost of a bad performance. It stains the entire...

This was one of the most horrendous experiences I’ve ever had when ordering pizza from a brand that’s supposed to be “known and trusted.”

I used to order Pizza Nova regularly in the past, and transactions were more or less pleasant. It had been a long time since our last order, but one evening my wife and I decided to try it again. That turned out to be one of the BIGGEST mistakes of 2025.

When the delivery driver arrived, before even greeting me, the very first thing he did was pull out the receipt and say, “I don’t see a tip here, you want to give me one?” What kind of entitlement is that? Tips are earned, not demanded. My wife and I are reasonable people—we tip for good service, not because someone feels entitled to it. The rudeness he displayed was shocking.

When I asked for his name, he refused to provide it. As I walked away to de-escalate, he continued making rude remarks. This behavior reflects extremely poorly on the store’s leadership and how it is being managed.

There are plenty of other pizza places in the area, and after this experience, I’d recommend spending your money elsewhere. If you must order from Pizza Nova (since their pizza itself is decent), do not order from 8 Green Lane, Markham. It is not worth spending over $70 on pizza and wings just to be given the middle finger.

Disgusting. The staff here need proper training in customer service and basic etiquette. Head office should review this location’s practices and use it as an example during board meetings as to why the brand risks losing...

Pizza nova… Quality Pizza! Made from fresh ingredients; and years of experience. a pizza sounds good right now…They have been around a long time and made alot of great friends. The 8 Green Lane Pizza Nova is a good choice.

Ill speak broadly of the brand, and then tell you what I think of the food over the past 20 years eating here. Yeah 20 years at this very location at 8 Green Lane in Thornhill.

Pizza Nova is Quality pizza and has been serving us since 1963, a long time.

The takeout and delivery are always reliable, Pizza Nova just has that extra something that other chains like pizza hut, dominos, whatever doesn’t have. More interesting? More options? More Authentic Italian… yeah all that. But I like them all and to each their own… pizza Nova holds up. I like Pizza Nova. t least this one at green lane.

Ive had many new years eve, thanksgiving, deliveries and the late night party size pizza with the boys after a few drinks. Pizza Nova wings and pizza at this location is good.

Their wings are really one of the best chain pizza wings you can get. Good stuff.

If you look online for opinions people tell you “depends on the location” or “some are good some are bad”.

And this location on Green Lane is one of the good ones.

Ok enough words… after 20 years the 8 Green Lane Pizza Nova is still here. And as a customer… you get what you ask for, its good pizza! And i like it. *edit: 2025 Aug Still...