Starbucks — Restaurant in Markham

Devastated, I loved Starbucks for more than 10 years. Since high school and my green tea latte days. I've moved from the pumpkin spice lattes all the way down to the nitro cold brews. I love(d) your products. Your customer service, however, has sunk rock bottom. I literally made this Google account for you, Starbucks. Multiple locations, but this one in particular. Because despite bad experiences, I believe in second (or in your case, 10000) chances. My bad....just TERRIBLE. Wrong items, missing items, pre-longed waiting times (I am talking 10 mins per person at a drive through), half a cup of ice and a few drops of the $10 drink you just paid for (that is considered "light" ice) and complete LACK of resolution. It is blatantly obvious you have cut massive corners and given the circumstances, I was expecting certain concessions. But children who haven't had a second in another customer service role is not the answer. ATTITUDE. NOTHING BUT ATTITUDE. Your male window cashier yesterday morning (approximately 8:15am) lost me as your loyal customer, when asked why I waited 20+ mins for a drink with only 3 people in front of me his reply was "what's your problem you have your drink". Excuse me? This was not the first time your kids have "sassed" me. How can teenagers working for a premium brand like yours treat your customers like that? You will inevitably loose more business than the pennies you are saving with the extremely poor quality employees you are hiring. They are loosing you business, money and loyalty. Sorry, YOUR OWN DECISIONS ARE. You lost a huge customer today (I'm talking almost daily $15-25 plus countless gift cards, times that by ten years and I'm sure I am not the only one) and I will be spreading this message. Already done on all my social media platforms and I am not a shy person, my word gets around. SHAME on a multi-billion dollar franchise for cost cutting at the expense of their customers, who pay premium prices for the most...

I’ve been a regular customer at this location for several years and usually use mobile ordering for convenience and to earn rewards. I completely understand that weekends can be busy and that mobile orders sometimes take longer to prepare. In fact, today I anticipated a wait and even waited in the parking lot before joining the drive-thru line, so I had no concerns about timing. However, when I reached the window, a barista told me that next time I should allow 10 minutes for mobile orders. I politely explained that I wasn’t in a rush and that I work at Starbucks myself, so I’m familiar with the pace during busy periods. The barista mentioned someone else had asked her to share this message and continued to emphasize it. While I appreciate the intent to manage expectations, I believe the message could be delivered more thoughtfully. Instead of framing it as a correction, a simple, friendly heads-up such as, “We’re a bit backed up today, thank you for your patience,” would be more considerate and effective. This approach communicates delays without implying the customer is rushing or dissatisfied. I truly value this Starbucks and the hard work of your team. My hope is that this feedback will support even smoother and more positive interactions in the future. Thank you for your attention and for all...

Absolutely unacceptable experience at this Starbucks location.

On September 19th at 4:12 PM, I visited the drive-thru at 8220 Bayview Avenue, Markham with my two young children in the car. After waiting over 15 minutes, I gently tapped my horn to signal the car in front of me that it was safe to move forward.

When I got to the window, the staff member—whose name I believe is Tami—became aggressive, rude, and verbally abusive toward me and claimed she is the manager. She made insulting comments like: • “How can you be a mother?” • “We won’t serve you next time, because you horn!”

This happened in front of my children, who were terrified. When I calmly asked to speak to the manager, she arrogantly replied, “I am the manager. You can’t do anything.” She was also eating food while taking orders, which was completely unprofessional.

I left the drive-thru shocked, humiliated, and deeply upset. I have never in my life been treated with such disrespect by a Starbucks employee.

I have submitted a formal complaint to Starbucks and requested they review the drive-thru footage and audio. I expect a public apology and proper accountability.

No customer—especially a mother with kids in the car—should ever be...