Boston Pizza — Restaurant in Mission

*Edit: it's been about two weeks since I provided you with more details after your response so you could look into this for me. Unfortunately, No one has followed up!

SERVICE WAS HORRIBLE! I do not recommend this restaurant if you want to have a good experience! I had to sleep on this one to think about the review I was going to leave! There was no customer service and so many other things that were just so wrong last night!! When we first arrived it was not busy in there and we still waited some time to be seated. (There were only 3 tables of people in which two tables were couples. Then one more couple came in behind us! ) I believe there were a couple people in the lounge as well. I saw a least 3 waitresses. Not sure what they were all doing as they were never to be seen on the floor. So when the person finally came to seat us, she went to help the people behind us that came in after us. I had to interrupt her and excuse myself to tell her that we were here first! When we were finally seated, the table felt dirty and had to ask the bus boy (or whomever he was) to have the table re-washed. I will add as well that there were a few dirty tables still sitting there uncleaned. We ordered a drink, one of them being pop the other being a glass of wine that took forever to get to our table. After we finally placed our order and received our food our waitress didn't even come to our table once to ask how our meal was or if we needed anything! (Seemed like the bus boy was doing the majority of the work including serving the food!!) My partners food was warm! Part of my meal was warm as well. Seems as if they cooked or (maybe it was even microwaved) the other stuff first and let it sit while they cooked my medium rare steak. (One would think that if you have rice or pasta that it would be served hot when you receive it!) The waitress did not even come to check if we wanted another drink refill even though our glasses were empty! The only thing the waitress did was take our order. (The bus boy even served our food!) I had to ask the bus boy for a refill on my drink (after he was finished helping the table beside us) and then it was still forgotten about and had to ask again! I also had to ask the bus boy for some fresh grated cheese for my meal. Then again, I had to ask him for some horseradish to accompany my steak. No waitresses to be seen on the floor at all! Right after I placed my order, I went to go find my waitress to confirm that she knew what I ordered and thats where I saw them all socializing on the other side of the wall by the kitchen. We were even overcharged with an additional charge on my meal even though she was the one that suggested to order the way we did and that it would be the same price! She outright basically made me look like I was a liar because she said she didn’t know what I wanted! (like I said it was reconfirmed!) I then discussed with her on how I went to confirm my order with her right after I placed my order with her! Just got excuses and the best one she had was that I got a free dessert (it was my birthday!) We did get the bill rectified in the end. I will add that the food was ok but certainly could’ve been hotter! Again, I DO NOT RECOMMEND this restaurant and we were very dissatisfied with the service we received and the experience we endured! Not happy and probably wont be...

Awful experience.

Came at the tail end of Mother's day, around 1900 hours, and the restaurant was not busy at all. Was sat down without worry and the waitress appeared new, but checked in every few minutes as we were figuring out our order. She was pleasant, but issues came with the food.

Ordered three items, a salad, burger with onion rings, and a kids meal. The burger was dry/burnt on one third (comparable to ground meat that has been left in the pan far too long and turned crunchy), but was lukewarm (was a plant based burger) and the bun was hard/dry and somewhat flaky like it had spent a significant amount of time under heatlamps. The onion rings (approximately seven, three of which were small) did not fill the plate, but appeared as if it was for negative space. The ranch dip was the most pleasant thing on my plate.

My wife had the salad, which was bland and tasteless. It had little goat cheese, but had too much red onion, and little dressing (for added flavor, my wife had to add a significant amount of salt to spruce it up) and the kiddo had a pepperoni pizza with fries and a chocolate milk. Of all the items, the kids meal was the best made.

We were left alone to eat, and our waitress did not come by to check on the meal, or fill our drinks. We only had salt and pepper on our table and was not even offered ketchup for the fries. I reiterate, there were three tables in addition to ours, with a manager and a hostess on shift as well; it was not busy in the slightest. During the meal, we overheard a kitchen staff express that he is now on overtime and others had not shown up/helped out.

I choke down the rest of the burger, then eat my wife's salad (she ate half, then couldn't muster the amount of onion). I finish it because it was the first meal I had eaten that day, not because I wanted to (I used to work food service; I despise throwing out food knowing others go hungry). Only after I finish the salad does the waitress check in on us. No drink refills, no offers of dessert, but asks us three times if the food was OK. We say little aside from nod, as the service and food is sub par and was not worth our money or time but as I finished our meals, complaining made little sense. The kiddo did not get offered his dessert, which comes with all kids meals.

The manager comes with the debit machine, and she asks if we enjoyed our food. We are silent, and she asks us again, and we just say 'yep' so we can leave. The total for the above? $53 and change. My wife leaves a 15% tip; I would not have left one. As we are leaving the restaurant, we both agree to not return due to the portion size being very small for the price, the service being absolutely lackluster, and...

Just to clarify before my post, I thought the actual taste of our ordered food was great. I've just deducted stars due to the multiple instances of hair found in both our pizzas.. which made us stop eating and throw out more than half of each large pizza.

So anyway, I usually don't mind hiccups in orders or service so long as it's a minimum and they're sincere mistakes. But in this one take-out visit for a birthday meal, there were just too many for me to overlook.

First, we were given menus with promotions for a significant discount on orders of premium pizzas. So we order 2 large pizza's with that in mind (among other things). It wasn't until after we paid and left that we realized the price didn't add up, so we went back in and asked the server that took our order about it.

After they went to ask a co-worker about the promotion, they came back and told us they shouldn't have given us that menu as the promotion was dine-in only. No apologies, nothing. Just blankly staring at us as if there was nothing that can be done. Fine, no big deal.. we leave and come back 20 minutes later for the pick up.

Second occurrence, when we come back, the same staff member recognized us, but didn't know what our order was because she says she doesn't know where our receipt was with the order number. Luckily, we had our receipt (which I had to ask for in the first place because she originally just took it and put it away without asking if I wanted it after it had printed).

Also fine.. no biggie.

We get our food, get into our car and about to head home.

Third occurrence, we find that there was a missing item.

I got back into the restaurant, and a different server asked if they can help me. I tell them the item we're missing from our order, and they looked puzzled because she said she had personally packaged it and had it arranged alongside our main order for the first initial server to give to us. Took her a few seconds to get it because she knew exactly where it was (thank you!).

I was getting annoyed at this point, but just wanted to get home and start our birthday dinner/celebration.

Fourth occurrence, we all start eating and within the first few slices of pizza, 2 of us have found hair in our pizza in multiple instances.

There were just way too many things that went wrong with tonight's order and service. Our birthday gal was definitely not pleased and we were all left with food that we just couldn't continue to eat.

Not a...