Rogues Restaurant - Fine Dining Restaurant — Restaurant in Mississauga

It was amazing how the manager was able to have a seat for my family (7 of us) during mothers day as it was very busy. We agreed to have our dinner around 8:30. The server asked us for drinks we want. We asked for pina colada and he said its not available but they will try to make it. We said its ok if they dont have it, and if they have a menu for the drinks we would just pick from there but he didnt give us one. So they served us pina coladas that tasted half right. That was ok. My dad and my dad in law was having a good talk and the server told my dad the food is here. My dad did not notice him as he was conversing so I called his attention. The server then said “Do you want to eat? Then listen”. His tone was not rude but it was sarcastic. I just let it go since it is mothers day. Food came, the veal was awesome, the pasta was not what I expected. It tasted a bit acidic. But other than that we enjoyed our appetizers and entrees. The server then asked what dessert we would like. He told us “we have chocolate cake or cheescake… but its a bit late now so what do you want?” I was baffled. Do they talk like this to customers? As we were full we declined dessert, but its like saying “you can have desert but were closing now”. Then we payed the bill which is almost 800. The server said “did you enjoy tonight?” We replied yes, then he answered “But I do not see it here though” again in a sarcastic way as he pointed at the receipt. I was confused but then I realized He was refering to the tip 🤯. Everything was alright but this server was something else. All other staff were kind and generous and polite aside from this server we had. I know it was late as we were the last ones to leave, and he may be tired, but its not just right. I felt embarrased cause my parents and in laws are there. It would have been ok if they did not have us for a late dinner we would understand, but the manager was kind enough to have us. I will never return here. The ambiance is lovely, food was alright, but its just this server. It was our first time with rougues as well And I am just in disbelief. I hope this experience is different for others. Maybe try not to do late bookings especially in special days so you wont be...

A colleague of mine highly recommended this restaurant to us so we decided to try it. My husband made a reservation for us to celebrate an occasion with our son. The restaurant was very busy and they had a party of 30 in a separate room. I ordered a glass of wine which never arrived. They offered to comp the wine, but after an hour of waiting and the delay for our main course I decided I no longer wanted it. Staff were running around the restaurant and there was not the calm, expert service you would expect in a self declared fine dining establishment. We asked about our main courses, and were told that the party of 30 was ahead of us. Not once before we asked did anyone check on us and say the meals were coming shortly. The server was not apologetic at all, just said matter of fact we would be served after them. I asked for the manager and he also explained they were ahead of us. No apologies, no real concern. You shouldn't have taken our reservation if you couldn't handle their group and the regular tables. When our meals arrived, they were disappointing. The fish was oily, the shrimps overdone and tasted only of char. The spaghetti squash was cold. They took the plate back to the kitchen and when I talked to the manager again he said it was supposed to be cold. He waved his hands like he couldn't care less, and again no apology. Nothing like serving fish which doesn't retain heat well served on ice cold squash. The seafood in my sons dish was overcooked, the pasta close to mushy. We decided to leave and asked for the bill. He muttered that he was waving the cost. Again no I'm sorry, or we would like to make it right. He said to my son "that maybe they weren't what we were looking for". You are right. We weren't looking to waste an evening where we wanted to celebrate waiting for food that wasn't good, to be treated rudely, and end up leaving without eating my main course. And we weren't looking for a free meal which is how you made us feel. Surprised by the poor service and the food. Shocked by the attitude. Probably close to the worst experience we have ever had. And by the way, this is the first review I have...

We recently hosted a holiday party at Rogues Restaurant, and while the food was fantastic and the ambiance enjoyable, the service fell far short of expectations, especially given the restaurant’s strong reputation.

Despite being warned about tight table arrangements (which we appreciated and accommodated), the evening was marred by unprofessional service, inconsistent hospitality standards, and poor communication. Specific issues included:

Unprofessional responses to simple requests, such as sarcastic remarks when asking for bread or being told brusquely, “I am not your server.” Tables were not cleared promptly, leaving them cluttered and messy. Careless handling of dishes and utensils, including tossing utensils onto plates and slamming down hot sauce on the table while interrupting conversations. Drink orders were either forgotten or denied without explanation—some guests received double espressos, while others were told they were unavailable. The main server poured wine in sips, rushing off before allowing us to request more.

To address these issues, we spoke to the front-of-house manager, who was dismissive and lacked understanding. We also followed up with multiple emails to share our feedback but received no response, which reflects poorly on the restaurant's commitment to customer service.

Additionally, an 18% gratuity was charged on the grand total (including taxes) instead of the subtotal, which is not a standard practice and felt misleading.

I chose Rogues based on recommendations from my manager and colleagues, who spoke highly of its food and service. Unfortunately, the rude service and lack of professionalism overshadowed the excellent food.

I hope this feedback prompts improvements, but I will not be returning or recommending the restaurant...