The Apricot Tree Cafe — Restaurant in Mississauga

Dear Apricot Cafe This experience happened on Sunday August 25th at 1030am

My husband and I were excited to come to Apricot Tree cafe for Breakfast. I have made a reservation. We have been here before to dine while I was pregnant and both experiences were good, good enough for us to come back a third time.

As we got seated with my 4 month old daughter, the server comes over and directly pours the water jug directly over my daughter which i thought was UNSAFE, what if he accidently spilt water on my wayer or dropped the water jug by accident on her. Secondly he asked us right away what we wanted to drink when he haven't even had a chance to look at the drink menu even though we just sat down... I believe our server's name is Mario, tall, blonde hair, Caucasian with tattoo's. So he comes back, we order drinks: My husband orders a LOOSE LEAF GREEN TEA and I order a iced coffee. He comes back and gives my husband the WRONG DRINK we had to tell him and he said the bagged and loose green tea are THE SAME, obviously NOT, ONE IS LOOSE LEAF AND THE OTHER IS BAGGED and THERE IS A PRICE DIFFERENCE, so we asked him to chabge it and he came back with the right drink.

Then we order the food. My husband requested the AUSTRIAN breakfast and I order the SCHITZNEL BREAKFAST. He repeats the order and says says what can of bread do you want with your APRICOT BREAKFAST i said NO MY HUSBAND ORDERED AUSTRIAN and he says I know..im like ok fine, and he told me SCHITZNEL BREAKFAST IS NOT AVAILABLE EVEN THOUGH ITS SCHITZNEL FEST (how does that make sense?) So I also order the AUSTRIAN breakfast. (HE DIDNT ASK ME HOW I WANTED MY EGGS OR WHAT KIND OF BREAD I WANTED) mind you the restaurant was not busy at all.

So 15 minutes later our food arrived and IT WAS THE WRONG ORDER AGAIN. The "APRICOT BREAKFAST" showed up on our table and I told the server NO WE BOTH ORDERED AUSTRIAN AND I CORRECTED THE SERVER AND TOLD HIM WE WANT AUSTRIAN. It was extra frustrating because we had our 4 month old baby being fussy so waiting even LONGER for our food that was ORDERED INCORRECTLY AGAIN. So finally food comes out NO APOLOGY FOR MISTAKE #2 and here comes the cherry ontop.

When he comes for the bill and hands it over to my husband. He stands right on top of him, WATCHES AND STARES AS MY HUSBAND IS PUTTING IN HIS PIN AND TIP AMOUNT. I have never seen such TERRIBLE, UNPROFESSIONAL BEHAVIOR FROM A SERVER. Maybe it was his first day but I knew I had enough as he was watching my husband enter in payment in the machine without any privacy. That's really rude and ill mannered on the server's end to just watch my husband enter a 10% tip which is more than he deserved for the DISASTROUS SERVICE.

We won't be coming back. I didn't feel safe or welcomed bringing my baby or enjoyed our experience. It was probably the WORST SERVER I have experienced in a...

I frankly don't understand how this cafe gets any reviews higher than a 2 star. Every time we have come here something has been wrong - actually more than just one something. Before arriving today I called to ensure that my husband would have no difficulty navigating stairs or any other obstacles as he uses a walker. The lady who answered the phone did not understand when I asked if there were any stairs and had to find someone else who could answer me. We arrived early to meet friends who had made the reservation and to ensure that my husband could easily be seated. When we gave the name the reservation was made under we were told that our friends were already there. Well, the young lady asked every server if they had seated our friends so we could join them, and no one did so I walked all through the cafe looking for them but could not find them anywhere. My husband decided to use the washroom beforehand which would have been fine if the accessible washroom had a door that was easy to open. There are two accessible washrooms but only one has a door that opens outward which would make entering easy. The other one opens inwards and is extremely heavy to open and enter with any kind of assistive device. We then decided to go to the table anyway and wait. The server tried to seat us at a table for four (4) instead of a table for five. Naturally, there was no table for five (5) set up so she had to prepare one while we stood there waiting for her to finish. I should probably have mentioned earlier that upon arrival the whole atmosphere was quite chaotic. It was extremely noisy and people were running around all over the place. I should also mention that our server was actually a very nice lady and seemed to be doing her best, however, she obviously had far too many tables to take care of. She did her best but service was slow from start to finish. When we did get our orders, I looked at my quiche and frankly thought it was burnt. I brought it to our servers attention and she indicated that it was cooked that way because of the cheese topping. She did ask for feedback on the taste and I told her it was alright to leave it as I felt that sending it back would take another 20-30 minutes and at that point I was actually starving. When I asked my husband how his Club Sandwich was his comment was that it was "Awful". We've been here several times before, always at our friends suggestion, however this is definitely the last...

I would love to have given a better rating, but I also would have loved a better experience. My family of four went for dinner tonight and had the most stressful dinner experience. We had a server that paid ZERO attention to our table, to begin with. It took forever to be able to give our orders. We ordered two of the Anniversary specials and the other two of us ordered off the specials menu and the regular menu. We asked to split a warm salad, as the anniversary special had salads. The two apricot salads arrived…. No warm salads. We waited thinking it was naturally a couple minutes longer. It wasn’t. We couldn’t get our servers attention to save our lives. We continuously had to trouble other servers to get his attention. When he finally came over, we asked about the other two salads, and he mumbled something that we couldn’t understand under his mask. Five minutes later, the salads arrived… this was about twenty minutes after the first two salads were brought out. About five minutes after the warm salads, my main was brought out. I wasn’t even halfway through the salad. Two other mains, but not the fourth. We waited… again. And waited. Server? Nowhere to be found. Oh, but he was there. He just wouldn’t look our way or come to our section. As three of us ate, the fourth finished his salad. And still, no entree. Once again, bugging other servers to get the man’s attention. We asked about the last entree. He mumbled something, left and about fifteen minutes later the pork chop finally came out. But he took the fork with the warm salad plate. You would think asking for a fork would be easy. Nope. Had to ask another server for it. Just when you think this is as bad as it can get, dessert for the anniversary menus comes out. We managed to flag down our server for an extra plate. My mother took a bite of the apricot meringue and pulled a PLASTIC BREAD TAB out of her mouth. Our server just happened to come back to the table when this happened. He quietly took the plate away and brought a new one. No management apology. No mention of how that should NEVER have happened. Nothing. Zero customer service. The food was very tasty, but the service made this the last time I’ll set...