Sankalp Mississauga — Restaurant in Mississauga

First of all, I am not writing this review to disrespect the restaurant.

I went to the restaurant couple days back with few of my family members and friends and we sat at different tables because my aunt who came with us eats swaminarayan food.

We went to the restaurant around 7 PM and 80% of restaurant space was empty. We were asked to sit on separate corners of the restaurant even when there was space to accommodate all in one corner. We did not complain about the seating arrangements.

After our appetizers came in, our food was pretty late. People that came after us got the food early so in the mean time, two of my friends went to other table to see what they order and one of them tasted the food on the table. Note- it was our family sitting on that table.

The server asked us to sit back at our table and said it wasn’t allowed to roam around in an “empty” restaurant. Respectfully, none of us went to anyone’s table after the server asked us not to. After we went back home, one of my friend shared a review about the service since it was very rude and we felt like we were rushed.

After sharing it, the restaurant owner came back with a reply with multiple issues they had with us as a customer and two of those were - us sitting separately to avoid gratuity and another about roaming around in the restaurant which we stopped once were said not to.

Few of my other friends shared the review after the rude comments from the owner on our friends feedback and in all the replies they said we were roaming around. My reason to post the feedback is to justify on that. They have mentioned on how they had no issues with us sitting separately but then on the same time have said us that we did it to avoid gratuity, so it makes no sense on why they would mention it if they didn't have issue with it.

Being a food service owner myself, I have always taken feedback from my customer gracefully whether if it is a compliment or a complaint. After facing this problem, I checked few other review and there are multiple comments with the service and rude behaviour of the management. I don't think there was any action taken on this but replying back to customer and justifying the rude behaviour makes no sense. If you cannot accept customer’s "FEEDBACK GRACEFULLY", please do not allow the customer to post any comment.

Lastly, I had no complaints with the taste of food. But personally, I would never go to any restaurant where I and my family are treated rudely even when the food is nice.

It is my humble request to the restaurant owner to improve the service along with reaction to the feedback. We would not have all commented on the same issue if the restaurant would have accepted our compliment “along”with the critic gracefully.

Lastly, I am not expecting a reply back if this is going to turn into an argument like all my friends feedback turned into. The first feedback was meant to be a humble suggestion but it looks like the restaurant owner did not like the way we shared our critic. So please do not come back to me with an argument on how we could have done better as a customer in order to have had a better experience at...

This restaurant has gone so downhill since the management change. I have tried couple of times after the management change, and you can really see the difference. Everyone from servers to chefs have changed. Food taste has also changed. We have recommended this Sankalp to so many friends of ours but not anymore.

On top of this, my wife went to the restaurant on 11th September at 9.20 pm. Google shows the restaurant is open till 10. When she entered the restaurant, all lights had been turned off except the kitchen lights. She waited for a few mins, called for help, literally yelled "hello" and "excuse me" for a few of mins but no one bothered to come out. There was this one girl who was looking out of kitchen door's glass from the moment my wife entered the restaurant. She literally looked 10 times outside and even had an eye contact with her but she didn't bother to come out and greet. She finally came out of kitchen when her shift ended in a few mins and said that the last call for the order is at 9.15 pm. When my wife confronted her, she said that kitchen has a blacked out window! If the windows are blacked out, and you can't see outside, then why would someone keep looking?

Worst experience ever! If the restaurant has practically closed, then why bother keeping the doors open? At most of the restaurants, final call is typically 20-30 mins prior to restaurant's closing time. Staff should have basic decency to at least come out and greet the customer not continuing the talks with peers! They heard my wife but simply didn't care and continued the...

I was really excited to try this place out since it opened. My husband and I made a one hour journey solely because I wanted to try their South Indian food which is what they’re famous for. Arriving there the staff treated us warmly since I had a broken leg they were really accommodating and made sure I was comfortable. The menu here was diverse. They have North Indian, Hakka food, South Indian, apps and sizzlers. I ordered Rava onion Masala dosa which I was super excited for. The sad part was I waited forever for my dosa to arrive. On asking the server she kept saying cz its rava dosa it takes time. I understand it takes time but seeing other tables served with that dosa when they came after us I was just having a hard time understanding that. I have a feeling they forgot that order but wouldn’t accept that and just kept telling me it would take longer. It was over half hour when I finally got my dosa I would say it was worth the wait the dosa was nice and crispy and exactly how I remember tasting it back in India and was awed by their sambhar and chutneys but I couldn’t really enjoy it as I was full from other food items. I additionally got their vadapav to try it out and was disappointed it was bite sized and def not worth the price I was paying don’t get me wrong it was delicious. I got their Chinese sizzler which was amazing. I’ve really missed having sizzlers in Canada and I’m so glad they have the perfect sizzlers.. I will def come back to try their North...