Tim Hortons — Restaurant in Mississauga

Horrible drive-thru etiquette. This location is near my home and so I come to this location on a daily basis, but NOT ANYMORE!!!! I waited 3.5 minutes at the drive thru speaker for my order to be taken even AFTER I kept saying “hello, can someone please just take my order?” And nobody answered me! Meanwhile I heard the drive -thru attendant beginning/continuing to take orders on the other drive thru speaker and also have conversations with other Tim Hortons attendants at the same time. After 2 cars drove by she finally decided to respond to me! People are on their way to work or on coffee breaks, WE DO NOT HAVE TIME TO HAVE OUR TIME WASTED!!!! I was literally on the clock!!!! I’m really disappointed in the customer service I received and I will definitely NOT BE returning to this location ever again. I truly hope this unprofessionalism doesn’t continue because you’d be surprised at how a horrible drive-thru experience can ruin...

Always gets my order wrong in the drive-thru. Always.

Last week I ordered a breakfast sandwich and a Brookie. Got to work and realized they gave me something that was not a Brookie even though they verbally confirmed my order before paying and giving it to me. I got to work noticed the error then drove back and told them because they were making a habit of not making orders correctly.

The lady at the front responded with “oh”. Not “sorry” or even attempting to acknowledge their error, just “oh, here” and gave me the Brookie that was sitting on the counter I’m assuming from when they realized they made a mistake.

If I could give 0 stars I would.

Update on this: I decided to go back once more despite the number of times I've been let down at this location. Bad idea as I just bit into a plastic wrapper of some sort that was in my Sesame bagel with Cream Cheese and...

Clear and accurate communication is essential in ensuring that orders are taken correctly and promptly.

On multiple occasions, I have encountered difficulties when placing orders through your drive-thru or at the counter. It appears that the listening devices used by your staff may not be up to date or functioning properly. This has led to misunderstandings and errors in my orders, resulting in frustration and inconvenience. I believe that updating these listening devices could greatly improve the overall customer experience at Tim's Hortons. By investing in modern technology for order-taking, you can enhance efficiency, reduce errors, and ultimately, enhance customer satisfaction. Don't be a cheap owner upgrade your equipment and...