Kelseys Original Roadhouse — Restaurant in Moncton

My Second Visit at Kelsey’s Left Much to Be Desired

Unfortunately, my recent experience at Kelsey’s was disappointing from start to finish. I ordered the country-fried chicken, a dish featuring a breaded chicken fillet with gravy on mashed potatoes, plus a side.

We waited about 15 minutes before our server arrived, and though she apologized, explaining she hadn’t realized we were waiting, it felt like an unusually long delay. When our food arrived, the gravy on my chicken was overwhelmingly salty—almost as if I had taken a spoonful of pure salt. I’m not sensitive to salt, and I enjoy well-seasoned food, but this was excessive. Despite only managing a single bite, I had difficulty swallowing because of the saltiness. The build your own burger my friend had was good, she claims.

When I asked to have it adjusted, a different server came over, explaining that our server was occupied, and later, yet another server came to clear our plates. This rotation was confusing, making it unclear who we should address for assistance. Another dish at our table, the poutine side, was equally over-salted and barely edible.

What ultimately led me to rate this experience so poorly was the lack of accountability and empathy for the issues we encountered.

Overall, we interacted with multiple servers, making it difficult to establish a point of contact. When I raised the salt issue, I was told I was simply “sensitive” to salt, although another server later admitted that it’s often reported as overly salty. Not only was there no apology, but no gesture—small or otherwise—was offered to make up for the poor experience.

In the end, I was left with a meal I couldn’t enjoy and someone eating by themselves due to the delay in making another.....

Update: One day after my review I was contacted by Kelsey's. She was very apologetic and friendly. We set up a phone call to discuss everything. When I post a review I don't do it expecting anything. I'm just honest, which doesn't always align with others. Kelsey's went above and beyond by offering me a gift certificate. I look forward to trying them out again, and I'm sure it'll be different this time.

I had a gift card from Kelsey's and I had never tried it before. I ordered online and went to pick it up. I arrived before my order was ready, so you would think it would have been hot. After waiting 5 to 10 minutes I was handed the bag and there was no heat. I got to my car, which I parked in front on the doors as it was almost 8pm and not busy. I opened the bag to confirm the order and the plastic containers were luke warm. There were only 2 couples in the restaurant eating and 2 at the bar having drinks so they weren't busy.

I had the spinach dip, BBQ Bacon Bourbon burger with a side of loaded kettle fries. I was so wanting something tasteful, but this wasn't it. The spinach dip was bland, the burger patties were flavourless enough that bacon couldn't help it, and the "loaded" kettle chips had the toppings on the bottle on the plastic tray and tiny bits on top. I was so disappointed. I had 2 tastes of the spinach dip, 5 bites of burger and about 5 plain kettle chips.

Why can't take out ordered get the same treatment as in house orders? Money is money. The kettle chips looked like where put together like a sling shot. I'm glad most of it was paid for with a gift card or I would have been super angry. I even left a tip with the order.

Where is the good food in this city!!!????...

Me and my fiancé go out a lot of places to eat, and honestly. I was kind of excited for kelseys. We were seated quickly, but unfortunately that was the quickest part. We were waiting for over 25 minutes till a server came over and said "oh you guys haven't been served yet??" She took our order and went on her way. The food was roughly another 20 minute wait until we got it, I understand some times it gets busy, but this was around 2:30pm. My fiancé ordered the Thai green curry bowl. She loves Thai dishes and knows how they taste. Unfortunately this one was almost a soup, the sauce was so watered down it wasn't like a proper curry bowl at all. I got the BBQ bacon bourbon burger with fries, the fries were almost stone cold and completely unseasoned when I got them, and the cheese on my burger was actually not even melted, the burger was so-so.

I overheard the people next to us, they were done eating, and was waiting for the bill for 15 minutes before the waiter came back with it. Personally our waiter only took about 5 minutes or so. But I've heard similar issues with wait times there.

Honestly overall, I would of much preferred going somewheres else, this was our first time ever going and I am doubtful that we will go again.

EDIT: The manager of kelseys reached out to me, after a very pleasant conversation with her, me and my fiance decided to give it another try, she had the chicken Alfredo, and I personally had the steak. This time was much much much better. Food and service was quick, food was hot. I believe that the staff may of been having an off day the last time we came, but this time was...