ORIENS ASIAN FUSION RESTAURANT — Restaurant in Moncton

I would not recommend Oreins to anyone due to their terrible customer service. I would give zero stars if possible.

A friend suggested the restaurant for its food but did not mention the condescending and rude attitude of the staff. We dine out regularly and have never encountered such unprofessionalism—not just in Moncton, but anywhere. It was so bad that we had to leave before even placing an order.

First, when my friend called to book a table for our group, the staff member who answered assumed she was looking for a job and abruptly responded, “There are no job openings here.” My friend had to clarify that she was calling to make a reservation.

When we arrived, only four of us had made it inside when the staff immediately told us we had just two hours to dine. Before we could even place an order, they were already asking how payments would be made, which felt unnecessary and unwelcoming.

While waiting for our food, a few of us stepped outside to take photos. A staff member then spoke to us in the most condescending tone, saying, “This is a restaurant.” I calmly approached her and explained that there was no need for that tone with customers. She then claimed we were disturbing other guests, even though no one had complained, nor was there any visible sign of discomfort from other diners. When I asked how exactly we were causing a disturbance, she admitted that we weren’t loud—her issue was simply that we had left our seats to take photos while waiting.

From the moment we walked in, the atmosphere was cold and unwelcoming. It felt like we were walking on eggshells. At that point, we asked if they wanted us to leave, and both the male and female staff immediately said yes in a sharp, dismissive tone.

Thankfully, we had other dining options in the area, and we quickly moved to a bigger, more accommodating restaurant that treated us with respect. Oreins completely ruined the start of our evening, but we did not let them ruin...

I am a Black Canadian citizen, and I recently visited Oriens Modern Asian Cuisine with a group of 17 Black women for a ladies’ hangout. We had planned ahead, made a reservation, and were excited to try something new. However, our experience at the restaurant was deeply disappointing and, frankly, discriminatory.

Upon arrival, we quickly noticed that we were the only Black patrons in the establishment. Before we had even ordered our food, we began receiving messages indicating that we should not talk, as some white customers were allegedly complaining. This was shocking. Shortly after, a staff member approached one of us moments later, we were told that we could leave. We left immediately😔😭

This was a humiliating and unacceptable experience. In all my years, I have never faced such blatant mistreatment simply because of my race. The way we were treated was not only disrespectful but also a clear example of racial discrimination.

Every woman in our group is a successful entrepreneur who contributes significantly to our community. We are professionals, business owners, and leaders, and we deserve to be treated with dignity and respect—just like any other customer. No one should have to experience this kind of prejudice.

To my fellow Black community members, I urge you to reconsider patronizing this establishment. Racism should not be tolerated, and businesses that engage in discriminatory practices must be held accountable.

#EqualityForAll...

I had the worst dining experience with Oriens. The customer service is Zero and ambience is zero. The people working there are racists. The detail of my experience is as follows- myself and my 17 friends booked two tables to accommodate 17people with Oriens. It was an evening to celebrate valentine and just have some fun while having a good meal. When we got there, the first thing the waiter said to us before taking our order was “are you paying individually or as a group? and please make sure you remain On your seat after the order so that it will be easy to take payment.” I find this statement very condescending, I have never been asked how I will pay in a restaurant before I make my order. The waiter was indirectly suggesting that we won’t be able to afford the food and talked to us as if we came to beg for food. Another thing that happened was that we were trying to take some pictures by the door as the whole place was crowded to accommodate us taking a picture as a group, one of the workers came to us to tell us that we can’t take picture at restaurant. My friend tried to ask why we can’t, the lady told us we can leave if we want to leave. This restaurant ruin our evening, we weren’t comfortable going forward with orders anymore as we don’t know if any substance could be put in our food with the way we were treated with so much disgust. We had to leave, it was an horrible experience, I do not wish it on any one. I WILL NOT RECOMMEND...