KFC — Restaurant in Moncton

A reminder of why I haven't gone to this place in years.

Firstly this location was recently completely renovated, with the terrible decision to put the menu opposite the cashier, in a move to shift walk-in guests to self-serve kiosks that don't even work yet so you are left in this awkward position to order with your back to the cashier, very odd design choice.

That being said, it took about 5 minutes for the staff to come to the front seemingly because the manager wouldn't stop berating them over trivial things.

The staff taking my order seemed knowledgeable but had to ask me if I wanted a napkin, fork, and ketchup... I said yes please, and she said "one of each?" Like... yes? Has it come to this KFC? I heard another guest be asked how many napkins they wanted... cmon man, why do these things need to be asked?

Once my order was taken (3 piece tender "box" meal) the total came to $22! What is this pricing??? And then be stingey when it comes to giving ketchup and utensils? Wild.

When the staff went to the back I immediately heard the manager berate her for "upselling"... Like what? I felt it was expensive but that was my choice to pay, she was just doing her job, this manager has a huge ego issue or something, treat your staff with respect and then maybe they will want to work and the entire store will do better because of it.

The food came out quickly, tasted good, and was hot, so that was nice, but this place is dreary to say the least, terrible renovation choices, stale atmosphere, no ambient sound or music, no personality, and a manager who seems to micromanage her people to no...

Pathetic KFC Experience at Mountain Road, Moncton, NB – Rude Staff & Endless Wait!

⭐ 1/5 (Only because zero stars isn’t an option)

Where do I even begin with this absolute disaster of a fast-food experience? The KFC on Mountain Road in Moncton, NB, has officially set the bar for the worst customer service I’ve ever encountered.

First, the wait time was beyond ridiculous. I stood there for what felt like an eternity while employees moved at the speed of a sloth on sleeping pills. No sense of urgency, no apologies—just complete indifference as if my time meant nothing.

Then came the attitude. The staff acted like they were doing me a favor by taking my order. Eye rolls, heavy sighs, and zero courtesy. When I politely asked about the delay, I was met with dismissive shrugs and borderline hostility.

But the real star of the show was the manager (who, by the way, refused to give her name when I said I’d be leaving a review). Instead of addressing the issues, she doubled down on the rudeness, acting like I was the problem for expecting basic decency and timely service.

This place is a joke. The food wasn’t even worth the wait (cold, soggy, and barely edible), but the disrespect from the staff was the real kicker. Save yourself the frustration and go literally anywhere else.

Never. Again. The Indian manager should be fired ASAP, if you wanna continue with the business. Her attitude is destroying...

I had an extremely disappointing experience at KFC on Mountain Road, New Brunswick. I called at 11 PM to place an order for 16 pieces of spicy chicken and was told by the manager, Ms. Simran, to wait 30 minutes. When I arrived after 25 minutes, I was informed that I would have to wait another 30 minutes. When I asked for clarification and informed that I called at 11 pm the counter staff confirmed that it was the manager who had answered my call and no other choice but I have to wait another 30 minutes. Then the counter staff went inside and told Ms. Simran that I asked the manager name, to my shock, after few minutes, Ms. Simran came out shouting, telling me that the food would be ready in 14 minutes, and even went as far as saying I should never come back if I wished to complain. It was in front of other customers who were present in the restaurant. She delayed the food and finally I received athe food at 11.54 after waiting 54 minutes. I have never experienced such an unprofessional and rude behavior. Very disappointing and shame on KFC Mountain Rd restaurant! I am not sure if this is the restaurant policy to treat the customers this way because the recent reviews show that many of the customers have the same experience from this...