Phở Nam Quan — Restaurant in Montreal

Food is pretty good in there (thankfully!!! And i totally recommend 👌 the stars are for the food then. But service is bad . Came there several times,never had any issue of service before. Had been waiting 20mn to be taken (the restaurant was empty, just 4 people already eating) . Waited long time before getting our food.Some people came for take out,after we had been seated, and had been served before us. No cutlery to eat so received our food and waited more 10mn before getting spoon and fork to eat the food we received 10mn ago.Some came after us ,ordered after us ,and received their food before us.(all of them). The woman came to us because we have been looking at them to do sign that we are ready. She said : what? . I said we are ready to order. I ask what is included on the combo she said : haaa, look at the menu with a big exhales breath. I said there is nothing explaining what is included on the combo. It just says. She is confusing us with our order from bot giving us an exact answer or explications of what'son the menu. For the food it says *combo+mini soup to your plate +1$ and it's not written anywhere if it comes with spring roll or what. Women really rude, tale our order as we are at our table and she is at the counter and there is a lot of people. We had to talk loud so she can hear. Asking loud for...

To start of, the pho is pretty good and the proportions are great!

However, the only issue I had—after the many times I went there—was with their service.

At the beginning, all goes smoothly. They bring you a menu. They give you water. They take your order; everything is great!

But, once they're done with you, they pay little to no attention to you even if you have an empty glass of water.

The soup is good, but I always find myself not finishing my bowl because I'm thirsty for water.

The longest time I waited for water while doing nothing was 10–15 minutes—it took WAY too long to get a refill. And when I finally get a waiter's attention, they say "Ok, I will bring you water," but instead, I waited another 10 minutes and they forgot my water.

My brother said that he waited 30 minutes for his water.

I don't know what's up with the water, but by the time they get me water, I have time to go to the nearest shop, get water and come back to finish my meal.

In summary, the pho and the broth is really good, but the service makes the experience not the best...

Me and my friend had the pleasure of dropping by last week as the regular Vietnamese restaurant I usually frequent was full and this one was just a few minutes drive away. To my surprise, they had an extra large bowl of Bun Bo Hue. Compared to other similar Vietnamese restaurants I found that I greatly enjoyed their version more. The meat was lean with very little fat and the broth was not as oily like the other restaurant. My friend ordered a rice dish with pork chops. He also had the same impression that his pork chops were lean as well. The portions were also plentiful as well. The prices were similar to other restaurants, but the quality of the food was very good. The decor and atmosphere were average, and service was adequate and not rushed. We were served cold glasses of tea which hit the spot becuse the day was hot and humid. The restaurant had no private parking lot, but there was plenty of free parking on the streets around it Would I go...