Rôtisserie Piri Piri (Longue-Pointe) — Restaurant in Montreal

This place is weird and struggles with its own identity, it's not quite fast food it's not really a restaurant. Ordering is also a confusing mess of the worst of both worlds. When ordering a chicken bowl I was asked by the employee.... "How much chicken do you want in your bowl?" .... Ummm I don't know?!? A medium amount?!?!? Umm 35 decigrams I guess?!? Seriously what unit of measure for chicken quantity am I even supposed to even use here? I held up my own cupped hands and said "this much chicken I guess". There is no nutritional information anywhere to help understand the size of what you are about to order and no small, medium large format like every other restaurant on the planet. The portions are way too large, the resulting prices are reflectively too high. 2 bowls for lunch and small potatoes was $60 (no drinks). The employees seemed to have no company policies or procedures to follow and didn't seem to know what to charge or what was ordered or even what the other employees were even up to.

To add to the weird vibe of this place they are advertising like crazy to buy one of these franchises all over the inside of the store. Buy what?!?!? A confusing broken fast food shop?

The food was actually pretty good (not great) but I won't be back, there is a lot of bugs to work out of this place at a corporate level to get it to function as...

I hate to leave bad reviews but after three consecutive bad experiences I had no choice. It's a shame because as a franchise I love them, but this Piri-Piri longue Pointe is giving the whole franchise a bad name. Here are just two examples of my experience. I wait in the long line to order two chickens for my family only to be told by the rude staff member that I can't just come there and order two chickens to go (apparently that's perposterous) I explained I waited in line and it's on her menu 2 family chickens. She tells me what about the other people who wan't to eat chicken? Another time I tried ordering delivery waited over 1hr when I received the order it was even missing the salad and other items I was told to come and pick it up because it would be faster, No apology when I get there, I get home it's still missing the salad, this time they say they will bring it to me (even though at this point I said forget it just refund me the salad) They guy opens my door and just puts the salad on the floor and leaves without ringing the doorbell. Who does that ? I have rarely seen such an all around failure of a restaurant. But I respect the franchise for now and actually go out of my way to the one on Hochelaga where the competency of the staff is at another level... It's a shame they don't even...

Really bad hygiene, guy was touching his nose and wiping his hands in the back of his pants then serves the lettuce from the container and the chicken with his bare hands!!

Unbelievable, I was hoping it was a prank. He also literally grabs the lettuce when pointing at the different options. I went twice within a week as there isn't a lot of options in the area and I experienced the same situation each time, so this was not an accident, hence the review.

Other employees beside could most probably see that I guess they turned a blind eye. I almost walked away both times, I should have I know, but I was hungry and had time constraints.

Unacceptable!! If you consider this as normal it's worrisome, I don't even see this in street food, what happened to utensils and gloves ?!?! Quite grossed out, needless to say I am not...