Pizza Pizza — Restaurant in Montreal

Not sure if they changed owners but ive never seen anything so incompetent. I ordered at 8pm. Order had not arrived an hour later, i called back and customer service explains that the order was accidentally canceled and that we will receive our order for free. Another 2 hours passes and still nothing. Frustrated, we decide to go directly at the restaurant which was closed for some apparent reason( they should have been opened as per customer service clerk and google). We call the following morning to get our free meal. It arrives an hour later with a mistake. Once again we call to inform them they made a mistake. They replied back saying someone will come and bring the right order. 2 hours passed. Still nothing. Another call and customers service explains that the restaurant said they made no mistake and wouldnt come. We asked the person over the phone if they would fix our order if we show up at the restaurant to show them the mistake and she said yes. Once there, it was a whole other joke entirely. They were looking at us dead in the eye saying thr was no mistake and that we are liars. One person said that they would spit in our food. Never ordering...

Not a very great 1st experience. Everything was fine until some customers came in after us to pick up their online order and upon receiving their order, they noticed it had cheese on it when they specified no cheese. The cashier gets annoyed and literally in French says "je m'en calisse" and turns away. The customers are obviously upset and ask to see the manager who is as equally unhelpful. While all this is going on, I get my order which was 2 cheese pizzas, both have pepperoni...i decide to keep one to minimize waste and wait for them to make another. After about an hour waiting in the store, I finally get my pizzas and I can go home. Get home to find out my second pizza is also messed up, c'mon guys, it's just a cheese pizza! Witnessed some really terrible customer service and waited almost an hour for 2 basic cheese pizzas. Won't be going back. Oh, would also like to add, that the cashier also serves food and wears gloves while doing so, awesome right? Well, it would be if she wouldnt go back to the cash and handle money all while never taking her gloves off and going straight back to touching food with her now...

There is a man who takes order and who doesn't reply. You ask him a question and he doesn't answer. If you dont want to work, then dont. I asked what offer fors that have now and he says look there (2 for 5$) . Really ? I ordered medium pizza and you say that only one offer that you have is for slize pizza? C'mon! What's wrong with people !? When we notice that he didnt even half of order that we asked and he said that he wont redo it but he charge us.... we asked for refund. Did he give it us back ? Yes after yelling at us. I HOPE HE WILL BE FIRED ! I guess dominos is better for me now. Will stop ordering and recommending pizza pizza. Never again ! Super upset and cant believe I use to order there...