Tim Hortons — Restaurant in Montreal

I had a disappointing experience at Tim Horton's salaberry last Friday (Feb 28th). I dined in at night, scanned the app, and paid $20.70 in cash. However, when I checked the app while waiting for my food, I didn't see any points added or order history updated. The staff suggested restarting the app, but that didn't work.

I asked for a receipt since I never received a bill, but the staff couldn't reprint one. They advised me to call the manager the next morning. I called and been told he's not working on weekends, I called again on Monday and explained the situation. The manager told me to update the app, which I already did.

I told him I would call him back later to check on the issue. He said he would be available until 2 pm weekdays. I called again at 1:45 pm, but was told he had left. I called again on Tuesday morning and asked to speak to the manager. However, the person who picked up just talked to someone then hung up on me.

I called again, asked for the manager, and was hung up on again. When I called again, I was told the manager wasn't available. I explained to the staff member that I had spoken to the manager the previous day about the bill and was hung up on again.

I followed the manager's instructions, and when I asked if he had other solutions, he told me the app was already updated to the latest version. I'm extremely dissatisfied with the lack of resolution and the unprofessional behavior of the staff.

I feel like they're avoiding responsibility, especially since I paid in cash without issued any receipt. Really bad experience, and I hope others are aware of the potential issues with...

Subject: Complaint Regarding Incomplete Order – Tim Hortons Location at 2912 Rue de Salaberry, Montréal

Dear Tim Hortons Customer Service Team,

I am writing to express my dissatisfaction with the service I received at your establishment located at 2912 Rue de Salaberry, Montréal, QC H3M 1L3.

Recently, I purchased a “Wrap-Délice au Poulet Habanero”, and to my surprise, the product only contained chicken and the tortilla, without the other ingredients listed on your menu.

According to Tim Hortons’ official information, this wrap should include: • Crispy or slow-cooked chicken • Hearty grains • Lettuce • Tomatoes • Fresh cucumbers • Spicy habanero sauce

The absence of these ingredients made for a disappointing dining experience that did not meet the standards I expect from your brand.

I would appreciate it if you could review this incident and take the necessary steps to ensure similar situations do not happen in the future. I look forward to your response and any action you consider appropriate to...

I come here almost everyday for my morning caffeine and evening after work. The old team was awesome, they always got my order right. Lately, after staff changes 50% my order is not right, and like other reviewers, their focus is more of their gossips instead of providing customer services. There’s nothing wrong to talk with colleagues but if you can make mistakes even there’s no line up in drive-thru, that shows your lack of focus. I don’t want to penalize all members because some of them are really good who serve awesome services, which is why it’s 3 stars instead of 1. And yes like other reviewers mentioned, I also heard several times comments about my order. I used to work at Timmie’s in 2008 for 9.65/hr back then, customer service lot better because our management was more strict. Things have changed and it’s disappointing how no actions are taken from management. To those who work well, I don’t have their names, but keep up your quality works it will bring you far in your career...