Tim Hortons — Restaurant in Montreal

Placed a mobile order about 10 minutes ahead. Showed up and the guy at the register didn’t seem to understand what I was saying in French or in English. I finally showed him my mobile order, he told me they had two numbers that followed mine but hadn’t received my order. I clarified the address and he went to talk to someone else in the back, but then got distracted and started talking with his coworkers. He came back to the register after a few minutes and stared at me like he couldn’t understand why I was still there. When I asked for my order again, he went to go get someone. She pulled my sandwich out from under the counter and it was already cooling down. My drink wasn’t ready and they put almost no whipped cream but I was tired of waiting so I just went with it. Got home and I had specified no sauce on my sandwich because it upsets my stomach…it’s smothered in sauce.

Please, hire some...

This Tim Hortens is a nightmare and horrible due to its few employees, the girl who is tiny and slim claims to be the manager , she made racist comments like " I dont know where u r from but in Quebec things work like this", she is rude and treats all costumers with unpleasant mean attitude. She forgets part of ur order once u leave with the car, then she says I can't help u over phone come back and get whatever I forgot to give. Please double check your order before u leave. . She says don't have time for u on the phone we r busy come personally and hangs up the phone. I live in this area and I unfortunately have to buy here because it's my way to work but there is no single time that she and a few other employees not disrespect and not show dismissiveness. Please avoid this Tim hortens if u dont have to buy here. A very unfortunate and...

May 19th 2023. I want you kids who were working the service counter to know that I saw what you did, and I don't appreciate it. You do know that you aren't the only coffee shop in town, do you? All I have to say to you is this; you have a lot to learn about life yet.

All I have to say to the owner, if you even dare read the reviews on here, is this. Reply to this comment and I will call you and explain to you why I will never set foot in your semi-party themed restaurant.

I pity you and your staff, I really do.

Have a great day.

Edit: Thank you for taking the time to copy/paste your reply. However, I offered to talk to you, not to a call center person. You can let me know what days you are on site and I can contact you...