Tim Hortons — Restaurant in Montreal

Orderd 2 hot breakfast sandwiches and one was made wrong. The reason they made a mistake was because the lady making sandwiches was more interested in what the guy at the cash register was doing then what she was doing. When I asked them to remake both so that the other wouldn’t be cold to give to my wife, all I got was ignorance and attitude from the lady working there. I told her that if she didn’t wanna make it, that was fine she could just give me a refund instead and I would go elsewhere no problem. When she finally did make it after arguing with me she slammed the bag on the counter and told me to check it and don’t come back. Don’t worry sweetheart I won’t be back. There are five places on Decarie that make breakfast sandwiches and serve coffee. I buy breakfast on the way to work every day so you just cost your company about $200 a month. I would give this location zero...

This is the second time I order 6 donuts box from that store. The first time, although they didn't have many choices available, the cashier was kind enough to pick and ask in front of me if these donuts were ok. Today I ordered again through mobile app, and the 6 donuts box was already packed up for me. Once I arrived home and look inside, oh boy, there were: 2 identical regular plain donuts, 2 identical regular chocolate donuts, and 2 identical brioches. They were dry, tasteless, and cold. I threw them away. Never again I'll order from here. The place was empty of customers, 2 employees, but we're busy talking...

One of the worst service in town. I visited this store around 3:30pm on may 20st. Ordered 2 wraps which were made incorrectly. Now, my point of concern is their customer service the lady at the counter was so rude and unprofessional, when I approached her with the wrap in which the chicken was not the one I asked for, she replied me by saying “Now you are going to tell me what we have and what not?” I mean this is not the way to treat any customer. Please train your staff before sending them on the floor, unless employees like them will surely result in bad reputation...