Saizen Sushi Bar — Restaurant in Montreal

A school canteen service dressed as a restaurant.

With regret I write the following review. However I do hope the result will be that either the restaurant can improve for other visitors or that other potential visitors have had an honest review to inform them when they are choosing where to go for a kosher meal when visiting Montreal.

We visited today at 6.30pm for dinner, family of 5. We looked at their website when we were choosing where to go and saw they had a reasonable sushi platter deal offered so we chose Saizen.

-We arrived at the restaurant and were given menus. We could not find the platter advertised on their website on the menu. This was an issue as the menu platters on the restaurant menu were nowhere near as good a deal. *Picture attached for in restaurant menu platters. -I went to the staff and asked who I thought was the manager (I believe here name was Keren) if we could order the platter we saw online as it was not on the restaurant menu. -She replied that the platter we saw online was for takeaway only. I pointed out that that was not stated anywhere on the website as far as we could see, and we had travelled quite a way to her restaurant based on the menu we saw online.

So this is where things went downhill. My wife and I sensed that 'Keren' was not pleased with us at all for daring to raise an issue.

Her reply was a very curt and defensive repetition that it was not on the menu because the online menu we saw was only for takeaway. No acknowledgement of my point or apology.

I sat down and we ordered our food. We had 3 hungry kids waiting to be fed.

-We all noticed how all the other tables were offered carats of cold water with ice apart from us. When we asked for water, it was brough room temperature without ice. when we were served, my food didn't arrive. After nearly 10 minutes of watching my family eat our waiter came and asked us how the food was! I had to point out to him that mine still had not arrived.. he went to the kitchen and brought it. No apology.

-My family were satisfied with the taste of their sushi and fish and chips for the kids, but we're still hungry and had to order more to feel full. -my noodles were a bit tasteless, big chunks of undercooked vegetables. Edible but not a meal to remember.

we paid and did tip the waiter despite his failing to ensure that we all had our food together and that we somehow did not warrant the same level of service as other customers. -The manager and staff ignored us when we got up and left, there was no goodbye. So overall we felt very uncomfortable and unwelcome.

It is such a shame. It seems that with a number of kosher restaurants someone opens it with making money being the only motivation. No real care for giving great customer service, no real care for making great food.

A "You should feel lucky for coming to eat here" attitude has no place in the kosher restaurant industry in 2023. In the past we used to just take it and resign ourselves to the belief that kosher restaurants just don't know how to operate at the same standard as others- but there are good ones out there so the bar needs to raise and mediocrity or worse needs to be highlighted so things can improve. Thanks for reading...

Saizen Sushi Bar in Montreal is an absolute gem when it comes to sushi! 🍣 This place truly stands out as the best sushi spot in the city, offering a delightful culinary experience that keeps patrons coming back for more.

From the moment you step into Saizen Sushi Bar, you're greeted with a warm and inviting ambiance that sets the stage for a memorable dining experience. The interior is beautifully decorated, creating a cozy and elegant atmosphere perfect for enjoying delicious sushi.

Now, let's talk about the star of the show - the sushi! The chefs at Saizen Sushi Bar are true masters of their craft, creating sushi that is not only visually stunning but also bursting with fresh flavors. Each piece is carefully crafted with precision and attention to detail, making every bite a delightful journey for your taste buds.

One of the things that sets Saizen Sushi Bar apart is their commitment to using high-quality, fresh ingredients. Whether you're a fan of traditional sushi rolls or more adventurous with sashimi or specialty rolls, you can expect nothing but the best at this establishment.

The service at Saizen Sushi Bar is also top-notch. The staff is friendly, knowledgeable, and always willing to make recommendations based on your preferences. They go above and beyond to ensure that your dining experience is nothing short of exceptional.

Overall, if you're a sushi lover in Montreal, Saizen Sushi Bar is a must-visit. It's the perfect place to indulge in beautifully crafted sushi, relax in a welcoming atmosphere, and enjoy a dining experience that will leave you craving for more....

120$ OF ROTTEN SUSHI. I ordered 120$ worth of sushi last week and as we started eating, we noticed that it tasted of vinegar, very sour.

I immediately found that the spicy mayo was completely rotten, we also ordered fries and the ketchup was also rotten etc.. All the sauces were rotten! They use these sauces in the rolls themselves, hence the rotten sushi.

So I called in to let them know so they can check and see if they were sending out bad product to their customers. They tasted the sauces over the phone and agreed it tasted very sour. She called the owner and had me on hold.

When she came back on, she asked me how many pieces I ate. That's when I knew.. They are not serious about their food or service. FYI I ate about 6 pieces out of six rolls. I am paying for the sushi experience, not simply trying to fill myself up. She said there was nothing they can do and blamed it on the chef using too much lemon.

I've catered with saizen many times, I've ordered atleast 40 times over the past couple years. I am never ordering from here again, it's one thing to not admit your food is rotten, but another to blame it on the chef and keep my money.

P.S. I was told the owner would call me, never happened....