Tim Hortons — Restaurant in Mount Pearl

The employees are always rushing you through the drive thru, they rush the food making which often ends up in mistakes. I’ve been waiting over a month to write this review in the hopes that things would change, but it never does. I get workers being motivated to have good drive thru times and everything, but when I don’t have a chance to put my wallet away after using tap before they’re essentially throwing my order at me and rushing me to take it from them is a bit much. They don’t stir the coffee, they literally throw the sandwiches together which ends up with the cheese slice half off the sandwich, and today I ordered a bacon and egg English muffin and I got half English muffin half stale biscuit. It’s ridiculous. I know, first world problems, but cmon. Y’all can do better. Stop rushing everyone through your drive thru so you can say you’re efficient, slow it down when your speaking so we can understand what you’re saying (I understand accents with no trouble, but they don’t really annunciate their words because they’re in such a rush), and have a bit of a personal touch. Say good morning, say something nice as your greeting. Not...

Edit: It's been 2yrs, since last update. There has been a slight improvement,.but many areas still remain problematic.

Today, at 8am, I was told there were no eggs! How can that be possible? Is there no management to oversee daily operations?

The common theme for these places is to have eight employees serving one customer in the drive-thru, while only have 1 person serving dine-in guests, doordash, skip, mobile pickup, mobile delivery, kiosk, while training a new person. Cross train staff and stress the importance of team work and initiative.

They also don't actually serve dark roast either or is very inconsistent. If it needs to be brewed, please tell the customer it needs to be brewed. It shouldn't even get to that point because POLICY and ADVERTISING say it's brewed FRESH every 20 minutes. Don't go serving regular roast or half reg and half dark or half tea and half coffee. Maybe they want to replace it with regular roast and a shot of espresso. By making decisions on behalf of customers, you miss out on...

I decided to try one of the lunch bowls that I had seen on TV. They looked amazing, so I figured they would be great.

What a disappointment! They looked beautiful with nice, crisp, colourful veggies, beans and couscous. I was delighted. Until I took my first bite and discovered the disgusting texture of the crispy coated chicken. It was like biting into rubber rolled in broken glass. I have a serious aversion to chicken that obviously has a bunch of rubbery connective tissue attached to it. It wasn't nice, white breast meat that you would expect to be contained in a meal tgat costs more than $10.00 - this was indescribably disgusting, so chewy and grizzly that I had to spit it all out. I couldn't take another bite, as I had completely lost my appetite.

That will be my last lunch at Tim's. I don't know if this was one franchise cutting corners on their meat purchases, or a problem with all Tim's, but I won't take another chance. I will stick to coffee from now...