Subway — Restaurant in Nanaimo

Today I ordered a sandwich I have been ordering the exact same way for years. It's a veggie patty with all the veggies. It's a lot of toppings so I have no issue if the sandwich is occasionally a bit messy, but usually this isn't an issue.

Today the lady who made my sandwich at this subway stuffed it with so many veggies she couldn't even begin to close it. The sandwich was basically open face with sauce everywhere and one of the veggie patties folded in half and falling out of the sandwich. I asked her to fix it before she wrapped it but I was ignored.

When I got to the till I tried to explain my issue and was ignored again, just asked if I wanted to make my order a meal. I unwrapped the sandwich to show the man at the till, who when present with the disaster of a sandwich just kept asking "how are we supposed to close it?" No attempt was made to address the issue in any way.

Like I said, it's a lot of toppings so I can understand if the sandwich is a bit messy, but in my lifetime of ordering from subway this was by far the most careless and unprofessional experience I have ever had at any store. With the prices they are charging these days this level of customer service is unacceptable.

Thankfully I was able to go to a different subway (terminal st) and they made my...

I have had 2 very negative experiences at this location.

I had ordered a footlong and just had to chose my sauce. I asked if I could put a stripe of a new sauce they had just on half to try it. The worker simply answered yes. They then charged me for 2 6 inch sandwiches costing me significantly more.

I went in with a coupon stating “buy one subway series footlong and a drink and get the second sandwich of equal or lesser for $3.” They refused to honour it stating the sandwich of equal or lesser also had to be a subway series. The worker was rude and cut me off. Told me that the computer wouldn’t let them, without any thought of customer service or a workaround. Wouldn’t let me even explain that I was confused because that is not what the coupon says. All after us waiting patiently for both workers on staff to complete several online orders. We walked out and...

I used to go here quite often but noticed the lettuce was always gross and not fresh. One day I saw them running low and rather than going to the back and grabbing a fresh insert to fill with fresh lettuce they just dumped more into the almost empty gross wilted lettuce bin and kept going. Any decent cook knows not to spread poor product into new fresh products. When I pointed out it was kinda gross and now instead of getting fresh lettuce im getting fresh mixed with brown wilted bits they told me "its our policy" I told them that's gross and they shouldn't do it that way but apparently the owner wants it done this way. I won't eat subway unless the veggies are fresh and tasty and this place does obviously not care about what it serves its customers. Hopefully they will find a way to have better standards...