Terry's Place — Restaurant in North Bay

Honestly I was disappointed. Iv heard that the food is good and came in for a birthday lunch.However our experience was not great. So starting with arrival we waited about 10 mins. The sign said wait to be seated. There was a table empty, just had dirty dishes on it. Not one server came over to us to say hey it will just be a few moments. I actually had to approach the server. After we finally were seated. I ordered the swiss and peameal bacon burger and a poutine. My wife ordered the cheese omelette and potato hash browns, we ordered a pogo and fries for my little one. I will say the burger was alright because I ordered the works it mast the burnt taste. I pulled the bun apart and the bottom side of my burger was black and not just flame broiled. All my food and my daughter's food was burnt (except her pogo) The fries were badly overcooked on both plates. I actually pulled out a hard black chunk out of my daughters plate and gave it to the Server. She was apologetic and spoke to the kitchen staff and offered to take a couple of dollars off the meal. In my poutine there were black specs of Char from the fries. My wife did say the omelette was decent enough but stated that her potato hash browns were extremely bland. Again not a great experience and won't be returning based on the food and service. I say the service part. Just because the wait time at the start and she never came back to ask us if we needed anything else and to see how the food was. I had to get her attention each time. She was nice enough and did her job well when taking are order and dealing with the hard black chunk of char in my kids meal. But I also feel that she didn't come back to ask cause she knew the food was subpar and probably shouldn't have been...

My hubby and I have now been to Terry's 4+ times and can say it is a great family breakfast spot, however we noticed that it lacks consistency with quality of food... The first time around we tried the hangover bowl which was exactly what you need after a night of drinking. The potatoes were fried and crunchy, toppings were fresh + filling and the meal itself was delicious. The 2nd time we went we ordered the pancakes with sausages. We got 3 pancakes in each order with 3 sausages and it was good. The pancakes are a large size, fluffy, not too sweet and very filling. The side of home fries were good but even though I asked for crunchy they weren't that... When going there on a weekend (Sat & Sun) beware the place tends to be very packed! At times there's even a line out the door and this is when we noticed the quality of food tends to take a hit. On our 3rd visit we both ordered pancakes and noticed it was a fight to cut them. They weren't as soft and easily cuttable as the time before and when my hubby tried to cut them with a knife + fork the whole table would shake. Again it was a busy Sunday morning which we noticed is when not only the food suffers but the staff tends to be more stressed. Our main waitress seemed a bit impatient. The 4th visit on a Saturday morning felt the same. The busy hours are the ones where quality suffers. I think it would be good to have more staff during the busy times and maybe some more hands in...

We have been to Terry's a couple of years ago with family for a few meals, but with COVID years, and some moving around, our meals out had reduced. We enjoyed the food then but found the restaurant a bit noisy and full. We just went back today and the changes have been wonderful and greatly enhanced our experience. They have added some booths and the restaurant is much easier to navigate and more comfortable. They may still get pretty busy [a sign of a good restaurant for sure] but it was not as overwhelming from our booth. My husband and I also have some gluten intolerance [not celiac so I cannot vouch for this for those with celiac reading this review...]and it was a delight to have the gluten free options available on the menu. They have the best gluten free french toast I have had out at a restaurant - it is rare to even see that as an option in most places. Nice big slices of bread, not the tiny gluten free breads you can sometimes get. They do have gluten free buns as well but I cannot say what they are like. I highly recommend them. We had breakfast, it was service with a smile and very helpful with orders. We were checked on regularly and make eye contact with a waitress and they will also check on you even if you are not their table. We will defiantly be going back again soon! OH!! And the bacon was sooooo good! Big well...