Tim Hortons — Restaurant in North Dundas

For the second time in a year I've had to call Head Office because this ONE location refuses to do the simple thing of putting ketchup on a bagel belt. Laziness? Pettiness? I don't know. But why do all the other locations do it and this one refuses? If I come this way it's because I'm doing a rush emergency delivery from one hospital to another and I did not have a chance to make food at home because of the time limit I have to deliver specimens to the hospital. But I am diabetic. So I grab food here on the way and eat while I drive. I don't have time to pull over and pull apart the sandwich and add ketchup and then reconstruct it and clean up the mess from doing so. I have to grab food and drive. What I carry is time sensitive and needs to get the hospital. But I also don't need a diabetic episode behind the wheel. But I was infuriated with the pettiness here that is rather just not give them my money and risk it.

Unfortunately twice now I had to do without eating. Though for a while they had been compliant with head office, it seems they have now gone back to not doing such a simple request. Im not asking them to build a giant Sandwich with a million different toppings. Just some ketchup. Shocking I know. It's rare but there are some people out there who just can't eat an egg without ketchup. I'm one of those people. But I need protein source to help keep my sugars stable. Going a few hrs after being woken up before 7am for an emergency delivery, I need to eat food. So today I Risked a diabetic episode cuz I refuse to give money to the one location in all of Ontario that won't put on ketchup. This time they blamed head office for telling them not too. I can confirm that is a lie. It is the manager who refuses and tells staff not to do it. I see there is another Tim Hortons at the other corner so from now on I'll advise all of our delivery drivers who come here to go to the other location or just go to a McDonald's. We eat out at Tim Hortons and McDonald's DAILY. And often multiple times a day. But this location is going to be erased from our map. This location clearly didn't learn the first time when head office for after them. And I refuse to eat a dry bagel. At least McDonald's puts some sort of sauce on theirs making it easier to chew...

I used to love this Tim Hortons. It used to be my favourite location and now it is horrible!

-The older lady that sometimes dyes her hair funky colours is always rude no matter how nice you are to her They stopped toasting their wraps, which is my opinion really impacts the taste. The first time it happened they told me the press was broken and asked me if it was okay. Now they just hand me a cold wrap. A farmers wrap is over 5$ so I would like for it to at least be warm They are not serving any food the majority of the time now. I went through the drive thru today and asked for a bagel. She informed me that they were not serving food. Mind you I had already waited in the drive thru at least 15 minutes prior to this. I understand them being short staffed but maybe they could put up a sign before you get in line that tells you they aren’t doing food so you can decide. This is nothing against the employees, I understand being short staffed and the lady this morning was super nice. It’s just frustrating to wait to find out you can’t...

This is only my second time ever posting a review on Google, but I had to say something! The service at the drive-thru was horrendous. The employee was audibly disturbed when I asked what kind of dipping sauces they had. Then again, very disturbed when I asked what flavours of ‘Sparkling Quencher’ drinks they had. She spoke over me to ask what size of drink WHILE I was saying “medium”. Then when my order was complete (with no dipping sauce because she was so rude the first time that I didn’t want to ask her to repeat them), she just had me sit there and didn’t tell me the total or to drive thru. I was waiting until I realized she was not going to speak again. I drove to the window and she held the machine out for me to tap and passed me my food and drink without saying a word. There was no sauce on my pizza. I returned to ask for a container of pizza sauce to dip my dry pizza in. My Strawberry-Watermelon sparkling quencher was club soda with ice and a touch of red juice just for show - no flavour at all. I will...