Tim Hortons — Restaurant in North Dundas

Management really needs to work on this location. There's only one person running inside, creating insanely long wait times and wrong orders. There used to be a lovely lady running it and she did great considering she was the only worker in the front. However she hasn't been there in a while and now the worker running it is stressed and getting orders wrong. They gave us part of our order and forgot the rest of it. I felt bad having to ask for my forgotten coffee since multiple people were getting upset with him for wrong orders or missing items, but we had a tight schedule that was already ruined from our visit. They NEVER cut bagels here and barley spread cream cheese, bagels are also often burnt. And the ladies' washroom is almost always out of service and super dirty to the point of being disgusting and unusable. One time I went both stalls were out of order and people were still using the toilet, it was completely overflowing with waste. There was no sign outside saying not to use the washroom so i think the workers are just too over worked to even check the washroom. This location is going to cause a LOT of burned out workers, literally seems like a nightmare...

One-Star Review: Unfriendly Service and Inflexible Promotions

I recently visited the Tim Hortons location in Winchester, beside the A&W, and was thoroughly disappointed with my experience. I attempted to take advantage of the $1 donut deal when you purchase a coffee, but was hoping to see if I could substitute the coffee for a mocha.

The employee at the drive-thru was unhelpful and dismissive, stating it was "impossible" to accommodate my request. While I understand there may be limitations to promotions, there was no effort made to find a solution or offer an alternative.

To make matters worse, when I reached the window to pay, the same employee rudely asked if I had any change for a $5 bill, as if it was an inconvenience to do her job and process the transaction. Her tone and demeanor were completely unacceptable.

This experience left a very negative impression. Customers deserve to be treated with courtesy and respect, and this Tim Hortons location failed to meet those basic expectations. I hope management will address this issue and provide better training to their staff on how to properly handle customer...

I ordered my coffee, I noticed it was old so I asked if it was made with milk because it tasted old, the woman said no so I asked for a fresh coffee, she hesitantly made it and it was obviously from the same pot because it tasted just as bad as the first one. I told her I just couldn't drink it, she sighed and I asked for a n icecap. The woman wasn't happy but she made it, I paid the difference and thanked her. My son ordered a chicken wrap and it tasted off so he asked if he could get it either remade or something else, the woman said "no because we've had so many things remade", my son asked to speak to the manager, (Katie) she said the same " you've had too many things replaced" I explained that if the coffee had been fresh I wouldn't have asked. My son ended up getting a bagel and cream cheese in place of the wrap he also received no price difference. Terrible business practices, too many teeny boppers in management positions. My son was clearly ripped off, not good. I made a video and I must say it's quite...