I recently dined at Blue Oyster Cafe with a party of nine, and my experience was incredibly disappointing. I ordered the halibut, only to find a long dark hair in my food. When I sent the dish back, I was told a new one would arrive in a minute, but it took over 10 minutes. By the time it arrived, everyone at my table had finished their meal, and I was left trying to eat while feeling completely disgusted, worrying that I might find another hair.

When the bill arrived, I assumed they would remove my dish from the total, considering the situation. However, when I politely asked the waitress about it, she not only refused but also accused us of placing the hair in the dish ourselves. I was wearing a hat and no one at the table had a long dark straight hair. She kept telling us that no one at their kitchen has that kind of hair. This accusation was shocking and offensive. She continued to argue that I had received two dishes for the price of one, even though the first one with the hair was sent back untouched.

After some back-and-forth, they reluctantly agreed to cover half of the cost, but it felt like the waitress was trying to guilt us into thinking she was personally covering it, which was not the case. Despite my requests, they refused to take off the full price of the dish. To top it off, no one from the staff ever apologized for the incident.

I expected at least the manager to apologize for the experience.

For a place with such high prices, I expected much better service and hygiene. The food itself might not have been terrible, but the lack of professionalism and basic courtesy from the staff made this an awful experience. I won’t be returning, and I wouldn’t recommend this place to anyone.