The Wingery — Restaurant in Oakville

The customer service at this restaurant is a dumpster fire and it's going to cost them their business.

We ordered our dinner from The Wingery in advance on Skip the Dishes, and we knew it might take some time, as it's Superbowl Sunday - they were bound to be busy. With Skip the Dishes, you can choose to have your food delivered, or you can pick it up. Since we were already out, we opted to pick it up.

I ordered wings and a veggie pack. I was surprised when they said it would be done in 9 minutes, but OK! So we headed there and they were SUPER busy. My Husband went inside and waited for our food.

Now, we have ordered here probably 10 times in the past year - we're loyal customers and we've recommended their wings to our friends. After a 20 minute wait, which we didn't mind, they asked my Husband for the 5th time what his order number was. He answered and they FINALLY handed him the order, but then immediately said, "Wait, you're not Skip the Dishes! You're NOT leaving here with someone's order!"

My Husband explained that he ordered for pick-up, and the man immediately demanded proof. My Husband said, "My Wife ordered, I don't have proof." He argued with my Husband for a minute or so until I sent my Husband a screenshot PROVING we ordered pickup, something the man could have easily verified on his Skip the Dishes tablet.

We left and discovered that instead of veggies, we had been given 2 huge containers of coleslaw, something I can't eat due to an allergy. We went back and my husband went inside. I was surprised when my Husband came back 30 seconds later with the coleslaw in hand, shaking his head.

Turns out the guy (who I believe is the owner) said, "Veggies? On a day like today? C'mon man, no." My Husband tried to say we couldn't eat the coleslaw, but the man waved in his face and said, "Buh Bye" and walked away.

Now, let me explain something about my Husband. He is the world's sweetest man. His nickname at work is Opie. He's softspoken and the kindest man you'd ever meet.

And now let me explain myself - I am a snarling pitbull who will tear your face off when you are rude to my sweet Husband.

I went inside and I told that man to never speak to my Husband like that again. He immediately tried the "I'm going to be the bigger person" act because there were so many people watching. Uh uh, not having it. I told him we ordered veggies, we didn't order coleslaw, you can't give us something else and think that's fine and then be so rude when you're told that's wrong. He told me he'd refund me for the veggies.

He said, "It's a dollar. Does a dollar mean THAT much to you?" And I said, "Yes, it does (we don't have a lot of money)." He said, "Well, then I will give you a five if that's the case." And he did. And he believes he came out looking like the better person for it.

Now, that's all fine and dandy, but you see, I have the receipts - the veggie pack is actually $4.00. Not $1.00. And if you rip everything customer off for $4 or even $1, you've made yourself a nice tidy profit.

Like I said, we've been loyal customers. But that ended tonight. And if the owner, or whoever that was, treats all his loyal customers like that, he's going to find his restaurant very empty. There are a lot of good wing restaurants in Oakville, and I highly recommend you search them out before you become victim to the terrible customer service my Husband endured tonight from The...

DO NOT EAT HERE!! Usually I don't make negative reviews, and I believe every restaurant deserves the opportunity to do business. But at the satisfaction and health of customers I draw the line. First I called at 7:05pm to order 3 lbs of wings. When the phone was answered it was like I was calling his house. No indication that I was calling a restaurant. All I got was hello? (This should have been the first red flag) I said is this the wingery? Yes he said. Ok I would like to order 3lbs of wings. 2lbs of swamp sauce and 1lbof arsonists pride. Also 1 large coleslaw. I told him i would pick up by 7:40pm. He never took my name, or phone # (2nd red flag) When i got to the wingery it was dead. I recall this place use to be hopping with people. The man came to the counter and asked what I ordered. (3rd red flag) I told him and that's when he said 10mins and asked what sauces I wanted ...(he hadn't even started my order) (4th red flag) while waiting i noticed no other customers (unusual) the awards and plaques were just resting on the counters (most of the awards were from 2016 and 2012, 2011) The cooler which holds the soft drinks wasn't even plugged in. Drinks were warm Then another employee came to the front to tell me that they were all out of coleslaw. Why didn't they mention this on the phone? (5th red flag) When my wings were done I was given what appeared to be a used box with sauce all on the outside . Total was $38.50. I gave him $40 in cash (my first $20 bill had a tear and he refused to take it) He barely had enough change to give me back $1.50. I received a loonie and the rest in dimes and nickels. (6th red flag) When i got home the wings were disgusting. They looked overcooked, the sauce was thrown over the wings. The wings were dry and overcooked. Like they were sitting in the heater all day or cooked and re heated. I ate 4 wings and couldn't take it. I threw out 2lbs of wings. (7th red flag) I never throw away food. These guys should not run a restaurant. It's almost like they are using it as a front for something other business. They have zero business skills. Stay far away!...

The quality and services has lowered, more so in my recent orders. Having placed an order through the website, I selected interact as my method of payment upon delivery. I had gotten the same delivery person and he plays dumb that he doesn't know how to use the machine and INSISTS ON CASH! Such an inconvenience. I've ordered sauce on the side on which I'm well aware there's a fee for. Okay - my bill states .70 cents, the delivery cost is still the same as my bill (which includes the .70 cents), open my order and NO SAUCE! I called to state the issue as this is not the first time. Who seems to be the owner answers and starts acting as of there's nothing to be done - he won't send out a delivery for sauce and stated "you're crying over .60 cents?!" In which my reply is "it's the principle as this has gone on several occasions." He claims it is JUST .60 cents (which in fact realized it was .70 cents), though if it were the other way around it would not be JUST .60 cents. He then goes on to states "have 5, 10, 20 sauces next time" and even ended the conversation, that he'll comp me the complementary sauces going forward, YET DIDN'T! On to the quality of the wings .. They appear more breaded then there is chicken. Are they using old chicken? Old stock? Frying them too long? They look amazing, don't get me wrong, but once you bite into them it's pure crispness and sauce on a bone. Very disappointed, and was once a regular customer. Ohh, and the "gentleman" who took my call, when he had pulled up my bill on his end was able to see that I'm regular. It's so unfortunate when a business gets caught up with dollar signs, they begin to lack quality in product and service....