Boston Pizza — Restaurant in Ontario

Been visiting for over three years and used to be a weekly customer. All the comments are true and not much improvement has been made. I’ve had so many bad experiences to the point where I’d be writing a book. No cutlery, meal is missing items, improperly cooked food, no service for long periods of time, no salt/pepper/condiments on the table, drinks take so long, food takes long and comes cold, food is made improperly (missing ingredients), servers have attitude and are unhappy to serve or help you, food comes incorrect so frequently (they don’t write orders down), no solution or apology when mistakes are made, food served on a dirty plate, completely dirty dining room/bar, servers prioritize chatting with customers and coworkers rather than attending customers/cleaning, decreasing portions sizes with increased pricing, decreased quality in products, etc. The only changes made have only worsened the experience. I understand people make mistakes, but multiple things happen everything single time. It almost seems intentional, and in some cases it definitely is. I don’t need to write another review on the website or email you. I have explained everything here. The next step would be talking to managers and staff about the consistent low stars received and proposing solutions. Not writing down the order doesn’t improve customer experience, it only opens the door for even more natural mistakes and unhappy customers. Working for tips should be done by working, not chatting. A clean, smooth, and relaxing dining experience with a pleasant server earns tips. I came here with somebody, to talk with them, not the server. Other things are inexcusable and perhaps frequent reminders, retraining, and staying on top of inventory could be the solution. From someone who has been a staff member, managed others, and owned a food service business. Every time I visit, I hope it’s different but it never is. There’s not many options in Simcoe. Some competition might...

My wife and I decided to order delivery from Boston Pizza for dinner. The estimated time of delivery was 7:48. Flash forward to 8:08 (20 Minutes After) and still no order. I then proceed to call and the person who picked it up said that she doesn't have any record of it on her screen so the delivery driver must have picked it up. Keep in mind we are a less than 5 Minute Drive from the restaurant I then proceed to wait another 20 minutes and still no order.

It's now 8:30, a total of 40 minutes later than the original estimated delivery time. I call the restaurant again to inquire and they said that it was sitting in the back. Not wanting to wait I drive up to the restaurant to pick it up.

When I arrive at the restaurant, I have to wait 10 minutes for someone to even say Hi/Greet Me. At which point someone finally comes over to inquire about what I came in for. I told them and it took another 10 ish minutes for me to recieve my order. When I briefly checked my bag to ensure that everything was accounted for, I was missing french fries. I then have to wait an additional 5-10 minutes to recieve this.

When I go back to my car to inspect everything, I opened up my pizza box to find a cold, congealed, excuse for a pizza. (PICTURE ATTACHED) I then go back in and tell them so I can have my order made properly. They say it could take another 30 minutes to have this remade. I have no choice but to agree.

I then drive my wife's food home so she can't at least eat, (at this time it's approx 9:20-9:30. I then drive back to the restaurant to finally recieve my pizza made properly. At thos point it was barely warm but I'll take it. I then immediately came home and am writing this review at 10:00PM.

I effectively wasted 2 hours of my time that I cannot get back. I'm extremely disappointed with the quality of service and food that I received. I would not recommend coming here and would instead suggest bringing your business somewhere...

Our server sat on her cellphone in the bar seated at a table with another server chatting and texting. The bar side (where we sat) had max 3 tables sat at anytime with 2 to 4 customers at each table. Waitress was new and rude, needed to be taught how to make a daiquiri and the lesson must have went wrong.

Waitress walked by atleast 6 times without asking or refilling my iced tea. Which if you're busy fine but again she really wasn't.

Ordered off the appy menu a Bandera bread and a cactus cut. Pointed at said items on the mini appy menu provided. Bill came with full priced apps. When asked why so much? Manager fixed it and explained that my apps would have been smaller and that I should in the future order the 1/2 order of those apps to save a situation.

I don't know how it's my fault that my server didn't ask if I wanted the appy hour or full serving? But usually you have a special like an appy hour to bring in customers during slow times and give them a deal.....it doesn't say on the appy menu that these portions are smaller? Seems like a rip off now that the manager kindly brought it to my attention. We didn't finish either app as it was more food then we anticipated.

Finally I was seated with my 2 year old and my sister. She ordered the kids gummi worms and dirt pudding for Jr. And a brownie for us to split. Again it was out fault for not saying we wanted an adult sized portion as the waitress rang it in as the childs serving. She was rude when corrected but what did she think? My two year old was having 2 desserts?

More training could be used across the board maybe write down the orders and confirm menu items ordered instead of trying to memorize it and putting it in the POS system wrong....

Too many businesses want the customer to do the job of the employee....I guess we can add this one...