Chopstick House — Restaurant in Ontario

I used to love this place but my most recent experience has soured me. Ordered through door dash and they use their own drivers so there's no way to track the delivery. About 30 mins after I ordered i get a call from the driver saying that they think the address is wrong so I confirm my address and the driver says that's what he has and hangs up. After about another 30 mins still no food so I contacted the restaurant and said that we had to call the driver to get an update and they would get the driver to call us. The driver calls and says that we told him that he could not enter our building and that we didn't want the food. We haven't had any contact with the driver since the location call, so I told him that the food is probably cold by now having been over an hour from time of order. Now because the restaurant uses their own drivers door dash only directs you to call the restaurant for any issues. When I called the restaurant to explain what happened they hung up on me the first time and when I called them back they refused to try to process a refund. They told me that because I refused the food that I was out of the money. After a long work around I was able to contact door dash who was unfortunately not able to refund my order from the restaurant but instead gave me the same value as credit on my account. Needless to say I will not be ordering from here again and will actively tell people to avoid if they don't want bad...

It's pretty sad reading all these bad reviews and witnessing the demise of a once great restaurant.

I used to love this place and was a regular customer but over the past two years the delivery became slower and slower and the customer service worse and worse... I drove over to pick my food up one night, it wasn't ready of course but what got me was their business line was ringing and the girl at the desk was totally ignoring it and playing on her own phone. The phone is ringing! Answer it! This just showed they really don't care. The last time I ordered delivery and ended up waiting over 2 1/2 hours I phoned an hour past the expected delivery time and was told it was on its way, after another 35 minutes later I called back to cancel but they answered the phone "wrong number" and hung up on me. The food arrived cold shortly after.

The food was good and made up for the slow delivery but it is not the same anymore, the staff doesn't care and the delivery is the slowest in the city. There are plenty of other...

I placed my order for pick up on Sunday May 15th late afternoon. I ordered Honey garlic spare ribs along with chicken fried rice / chicken soo guy/ vegetable chop suey/2 egg rolls My order came to $62 which included 2 diet coke When I got home the chop suey had SO MUCH salt on it that I swear someone dumped it in and it was completelynot edible. I also put what I thought was plum sauce packets on my egg roll only to find out it was duck sauce... blechhh... the spare ribs were NOT honey garlic and had a wierd taste. I called immediately to complain and they told me to bring the chop suey back in. I explained that it was not possible at that time. I also asked why they put duck sauce in and she said it was a new supplier so it is labeled duck sauce but it was PLUM sauce. It CLEARLY was NOT plum sauce. They made NO ATTEMPT to offer me any compensation whatsover. To make a long story short the meal was a disaster and not edible. Lesson learned and I will NOT be ordering...