East Side Mario's — Restaurant in Ontario

This is NOT an Italian restaurant! If someone took a group of people from Italy here to eat it would probably cause an international incident. Went here because it was the closest kid friendly option available. That's probably why the place was so busy because it is kid friendly on a Saturday night. Mozzarella sticks were enjoyed by the kids,because they come with some sweet chunky sauce. Where are the free bread sticks that are advertised?? They bring you a tiny mushy baby bread loaf for four people with a steak knife to cut and a little cup of hard unspreadable butter. I guess the famous chicken parmesan "as big as your head" is gone now. They now bring you two pieces of the most dried chicken you will ever see covered with about a table spoon of the sweetest tomato sauce you will ever eat. Their pasta sauce must be a watered down ketchup with a few extra spices in it. Speaking of ketchup,kids ordered fries,they were very ugly looking,and she never returned back until 15min later to bring the ketchup because what kid in the world eats fries without ketchup. Caesar salads were wilted and mushy,and good luck if the server ever comes back to give you cheese. Garden salad,again mushy wilted,no taste with borderline rotten tomatoes. A dark dingy place to go serviced by low paid students. A Canadian owned franchise with a New York theme,with absolutely no likeness,similarity or quality of a real Italian restaurant anywhere in the world,especially East,West,South or North Italy. Even the Olive Garden puts Mario to shame. Gave 2 stars because at least nobody became...

Me and my boyfriend went out to eat last night at this lovely establishment. We usually have a great time at east side Mario’s but last night was not it. Firstly our server kept forgetting about us. It would take 10 minutes at least to get a pop served to the table. It took 30 minutes for one salad to come to the table. It took 2 hours for our food to come to the table and it wasn’t even hot. I knew it was sitting under the heat lamp for at least 20 minutes. I walked by and seen both our plates and they just didn’t get brought out to us. The server kept making up excuses like we’re short staffed, people got cut, etc but that’s no excuse tbh. I used to be a server and never forgot a table. We both ordered the sampler and the chicken parm was smaller than the size of my palm for both plates. Honestly food portions and serves were both aweful last night. I seen her walk by us so many times and not even acknowledge us. She would come to the table every like 10ish minutes which is honestly too big of gaps especially when we had dishes stacked on the end of the table. I don’t know her name but we were sitting in the booth right off of the entrance and she had long dark hair. She did give us desserts on the house we just asked for 2 tiramisus when she brought the desserts to the table we recieved the trio of desserts. We didn’t order the trio we would of asked for it if we wanted it we wanted 2 tiramisus. I was over it I just wanted to leave. Worst experience we’ve had there...

My salad was brown disgusting my to go salad when i got home over half of it was brown and i couldnt finish it the loaf was undercooked or soggy i have to jump through hoops just to make an order for pick up yeah no thank u I find service fairly rude and then the fact that change tables are only in women's washrooms I find that sexist fathers change diapers too I was nearly due to have our 6th child with 2 toddlers and I have to hurt myself picking up my child to put on the table to change them when my husband could do it and save me from the pelvic, back and sciatic pain men are just as much responsible for their children as women are, the wait for ur food is ridiculous, all u can eat rules changing one saying u can bring ur first pasta home and still keep ordering another says u can't

Edit I don't fill out complaint forms extra waste of time and what is this chicken parm it's burnt not just that the waitress tried arguing with my husband that he ordered a garden salad with bacon I DONT LIKE GARDEN SALAD I WAS ON THE PHONE LADY WHEN HE ORDERED AND HE SHOWED U THE LIST CUSTOMER SERVICE IS CRAP FOOD GONE DOWN HILL YOU WERE WRONG WAITRESS SHOULD BE FIRED FOR ARGUING WHEN IT WAS CONFIRMED MULTIPLE TIMES the lasagna BTW it's like disgusting meat out of a can the only good thing...