Harvey's — Restaurant in Ontario

I am an understanding person when it comes to the fast food industry and dealing with staff shortages and call ins. My hope is that your reason for having so little staff is that someone called in and you didn’t just staff it this way for a Saturday afternoon.

When we walked in you had one staff in the kitchen, one in drive and one up front. The staff taking our order seems relatively new still, doesn’t move very fast and shouldn’t be working alone yet. It’s hard to know if the woman she went to the back to have help her with something she didn’t know how to do was going to ever actually come help with the long line that was growing.

I’m not sure if this woman is a manger or not but priorities need to be looked at better. The front cash shouldn’t be piling on orders in to the kitchen if no one is dressing the and packing the orders. Piling orders from front cash then delays the orders for drive thru getting out. Also if someone’s food is ready to be dressed and sent out don’t then make it a priority to help in the kitchen to pile up more food. I understand it’s under a heat lamp but it’s not a perfect system. Food still gets cold.

We don’t come very often but majority of our visits are positive. Today you let down a lot of customers. Your line up was so long we watched people walk out once they realized it wasn’t moving. We received no apology for the wait or communication about why things were taking longer.

Do better! This all could have been avoided if you were staffed better or your staff were...

Came in on a Tuesday at 5:30pm. Pretty standard dinner time for most.

I ordered my food, $19.08 for a burger and frings. I stood at the counter after paying for about 5 minutes. The staff seemed busy walking around doing things, but the kitchen wasn’t doing anything, no food waiting under the heat lamps. I went and sat down and waited for another 10 minutes or so. Than the cook from the kitchen came out and offered me a juice or a drink and informed me that he just put my burger on the grill… I looked at him and his big glasses confused and he walked back to the kitchen. After what seemed like 5 more minutes I see my burger come up, so I walked up. We put the toppings on my burger, it was ready. But they didn’t notice I had onion rings on my order. “My apologies we’re waiting on your frings”… I was obviously frustrated at this point, I Just wanted my food.

Finally the onion rings were done.. “sorry sir, we’re just waiting on your fries now they just went down…”

You can’t make this up… I placed my order at 05:35P according to my receipt. I sat down with my food to eat at 6:03pm… by my math that’s 28 minutes. 28 minutes to cook each of my food items one at a time, after forgetting to start my order for approximately 15 minutes.

On the positive side, the store...

Harvey's is an amazing restaurant and they make the best hamburgers in the area. This location is ran very and the food quality is excellent. The food is also served pretty fast. The staff here are mature and have great customer service.

I also ordered a poutine and it was really good. It tasted great and I really enjoyed it. All the food on the menu is tasty and Harvey's has great quality across the board.

The parking is free and it is immense in size. You will have no issues finding parking here. Overall the restaurant is great and I always enjoy eating there. I've been at this location over 20 times in the last six months.

This location has free refills and customers have access to pouring their own drinks at the soda fountain. The restaurant is clean and well organized. There wasn't a lot of people there when I attended but it has a warm and professional environment.

The meal wasn't very expensive and tasted really good. From a scale of 0 to 10. 10 being this place is amazing and the best burger place in the city and 0 it being the worst restaurant in the city. I think the place ranks a 9 out of 10. It's a really good restaurant and the food.

I really enjoyed this place. Let me know what your experience was like and if you enjoy this...