Jiffy Grill & Bar — Restaurant in Ontario

I have been a loyal customer to this establishment for years. Every time we go to Kingston, we’d get a meal there. We have always had wonderful service from our servers. Every time we went, if the two ladies were working, we’d get a hello and hug. Last week I went with my friend and when the time came to pay, I went to the cash and paid by debit. Unfortunately, I pulled the card out too early and the server had to re enter the transaction. This week I received notification that my bank account had been double charged. So, when we were in Kingston, I approached the owner and explained the situation. Rather than refunding one transaction, he gave a song and dance that he’d have to check with his bank. He has seen us in his establishment many many times and obviously I wasn’t there to scam him. In fact I even showed him a picture of the message I received from my bank showing two Jiffy Grill transactions for the exact same amount. Since then, I have been advised my bank reversed one of the transactions no thanks to the owner. So, other than the fact that this guy cheaps out by not giving refills for soft drinks, he has lost a good customer as I won’t be returning to his establishment. By failing to refund one of the transactions, he was insinuating I was a liar and trying to rip him off for two meals. I don’t go to a place that treats loyal customers like that. Too bad, because his servers are the best and the...

Where to start. My wife and I ordered 2 breakfasts. One with coffee one with OJ.

My wife started drinking her OJ and looked at the bottle to realize that it had expieed 5 days earlier. The manager happened to be standing next to us and we handed him the OJ and advised him it was 5 days expired. We also advised him that the table of 4 next to us had an orange juice as well and he may want to check theirs. He took our juice and walked away after apologizing.

10 minutes later, that table next to us got another OJ. We called the waitress over and advised we still have not had our OJ replaced and that they may want to check the table next to ours. They didn't.

5 minutes later they asked if we wanted something other than OJ as they were all bad. My wife took a cranberry juice.

The waitress went to get the juice but ignored the table next to ours, which was hers as well.

We had to call over a waiter and once again tell him to check the other table. He did and the 2 bottles they got were expired. One of them was already 1/2 consumed. If the manager had dealt with this when we notified him the other customers would not have consumed theirs.

Our breakfast arrived and the bacon on my wifes plate was lousy.

The sausages wete vlearly reheated several times.

This fiasco...

Unfortunately, we had a very unpleasant first experience at Jiffy Grill. The atmosphere is pretty blah, but it didn't hold us back to try this dinner.

My partner ordered the special which was ribs with fries. He upgraded for poutine. I had the beef dip with fries.

The Mozza sticks as appetizers were good but presentation was bizarre. My plate arrived quickly, but with a poutine, which I hadn't ordered. My partner's plate came 12 minutes later (yes I timed it) and it was because the server forgot to punch it in (he admitted, which we appreciated). My partner didn't get his poutine but we didn't complain as the poutine I got was quite mediocre. McCain style fries with cold cheese curds and a weird chunky gravy.

So we ate seperatly. My plate was good. His ribs were ok. We expected the server to compensate for this unpleasant service on our bill but he didn't. No apologies either. I feel like we wasted $70

We will not be returning. Food is basic. Service is...