King Richie's Pizzeria — Restaurant in Ontario

Ordered XL pizza, halal bacon, sausage, pineapple, chili flakes, chicken wings and 4 soda deal… Called in to the store as their website didn’t tell me how long my order would take to prepare and I live across the city. Told employee that it was my first time ordering and had high hopes based on great reviews… I asked him how long it would take to prepare as I was making a decent commute to retrieve the order, he guaranteed me the order would be ready in 20 minutes MAX. We set out immediately and were there within 15 minutes, I went in to retrieve the order at the 20 minute mark from when I called, and was told that it wasn’t ready yet and would be another ten minutes… No big deal. Waited ten minutes, looked in the window and it still wasn’t ready, waited another 5 mins and went back in, they said the pizza was ready… They didn’t currently have all of the drink options that I had chosen when placing the order online, so I had to switch my choices and was offered warm soda from the back of the restaurant that hadn’t made it to the fridge yet..

Once making it home, we opened the pie to find that it was hardly cooked, almost rubbery pizza dough, after I had specifically requested(as seen on the receipt above) that the pizza be cooked well done… Also, no chili flakes!

This resulted in a poor experience with toppings, sausage was mushy and had little flavour, bacon was cold and had a dated sort of flavour to it(very questionable)… We were forced to continue cooking the pizza in our own toaster oven as that is the only appliance we have that could do the job (hence ordering takeout..) 😪

Overall, very disappointing experience that likely could have been avoided by paying attention to the details, caring about customers and putting effort toward providing a great first experience… Not sure if the young people that are in the restaurant simply don’t know how to/don’t care to make good pizza and provide good service, but the pizza that we received does not seem to reflect the quality and standards that other photos and reviews are highlighting… Only reason this gets one star is because I can’t give it less and the wings weren’t absolutely horrible... Very poor first impression, likely will not recommend or be back to this place…...

Overall better than most local pizza places because of the toppings. Veggies like mushrooms and onions are fresh and decent size, not canned or minced. Sausage is tasty (but not spicy) and decent quality (no chewy casing or fat blobs). Good! Quantity of sauce, cheese, and toppings is reasonable. Prices are reasonable. Crust is standard local-pizza-place crust, not great but fine when it's hot. Online ordering system needs some improvement — add missing photos, add some descriptions (like "what is on the Canadian pizza"?), fix typos, remove pop nagging, etc. On the positive side, it is very easy to navigate and allows extra comments to be added to the order. One major concern, leading to my four-star rating instead of five: Accuracy. As others have noted, you don't always get what you ordered! Out of our four pizzas, a single-topping pizza was missing its topping, and the oregano blend destined for one pizza ended up on another. No big deal for us, so we just kept them as-is, but I do suggest checking your pizzas right away so errors can be dealt with. I would...

Definitely worth putting on your “try” list if you are in North London. It was prepared quickly, ready for pickup. Staff were cordial. We had regular crust. I’d compare it to chewy Italian style. It was good and robust. We ordered extra sauce, parmesan and garlic. I suggest all of those if you’re not averse. Ordering extra they were not prominent so not doing so might be bland but I can’t say. Our toppings were pinapple bacon. The amounts were adequate and the bacon was cooked well enough with pieces large enough to enjoy but not so small to get lost. Cheese was generous and toppings went almost all the way to the edge. It was tasty and worth the money. Once you take the dipping sauce they include into account they are a about $1 less expensive than the big chain buy 2+ deal and comparable in quality. In response to other reviews, hand washing was very evident. We will definitely try it again with a thin crust for comparison. We also know to order and get on our way… preparation is...