Marco's Original Italian Diner

Used to be a big supporter of Marco's Original Pizzeria, from back when they had their restaurant on Tecumseh Rd to now inside the Riverside Legion. Whenever we place orders and are given a time frame, we show up at the time (usually later knowing what to expect) and still have to wait 10/15 + minutes. Which is very frustrating that it happens over and over but I never said anything.

Well, tonight, I called to see if they have any specials on today and was told X amount of prices for items. Such as $17 for a large pizza, they had a wing special and their chicken parms were $11. Side note; the person I was talking to asked Marco what the specials were because he didn't know (and I heard what he said) the kid was also rude and very dismissive. Anywho, we figured out what we were ordering and called back to place our order anyway. Our total came to over 20+ dollars over what we figured it out to be via prices we were given and prices on their menu. I thought oh maybe they didn't punch in the specials while giving me the total quickly on the phone. So at pick up we mentioned it and were treated poorly and basically called liars about prices we said we were given, that he was the one that talked to her on the phone. Marco came out himself and was ignorant and itemized everything, which each item was a few dollars + more than what we were told on the phone. Instead of arguing anymore at we laid and left (kids were hungry!)

I called to speak to Marco and said I was calling about the discrepancy and he was again rude, again dismissive and seemed to not care what I had to say. He said his base pizza is $17 plus $1 per topping (we had 2 and I rounded to $20 when estimating price), they didn't have a wing special and the parms were on for 2/$28. I told him he should let his employees know to give correct prices to people on the phone and we have been long time customers and to treat their customers better. He basically dismissed me again and was non apologetic for the issues so I hung up.

Needless to say we were very disappointed, and upset by the treatment and will finally stop giving them chance after chance.

** and I'm not a person to bash small independent businesses but it was not acceptable behaviour from anyone