Swiss Chalet — Restaurant in Ontario

This Harveys is co-located with Swiss Chalet which is what we wanted to visit. Every Swiss Chalet we had visited before is a sit-down restaurant with full table service; so we were trying to find the "sit-down restaurant" entrance. The signage out front suggests it is on the left, while the Wendy's is on the right. BUT, as we approached the left entrance, it became clear that Wendy's patrons were using that side of the building. We therefore entered on the right hand side, only to discover that the entire building is jointly Harveys AND Swiss Chalet; and that this Swiss Chalet does NOT have full table service. Instead, you order your Swiss Chalet meal at the counter, just like you do for Harveys. Your cutlery, drinks and coleslaw are given to you on your meal tray along with an "order number marker" that you place on the table you pick so that the staff can deliver your Swiss Chalet meal entrée

Given this "non-standard" Swiss Chalet configuration, the menu choice for a Swiss Chalet meal is less than the normal FULL menu, BUT they do have all the basics - chicken dinner, ribs and a combo of the two

For lunch, the size of the meals was VERY large due to the large amount of french fries. The meat portions, whether chicken or ribs were good, however. There was, disappointingly however, a noticeable amount of gristle with the ribs. BUT, the ribs were VERY well prepared. They tasted great (I had the honey-garlic), were very tender and came off the bone real easy

I had a Lemonade Slushy (Harveys) with my meal. Before I drank it, I was already uncertain about it as it smelled more like coconut than lemon. Once I drank it, I was disappointed with it as it didn't have the normal sweet / sour balance of lemonade. Instead, it was far too sweet. Also, possibly because this balance was so far off, it was hard to appreciate the lemon flavour

My guest also had the "birthday cake pie" which she reported as being excellent -...

Although I will continue to dine at Swiss Chalet, it will not be in Pembroke! This restaurant has horrible customer service!!! 6 out of my past 10 orders have been wrong, or just didn’t show up at all!!! On one occasion while in the restaurant to pick up an order, a customer with their dog and puppy (adorable) were the number one priority as our food came out and sat as the servers enjoyed playing with the puppy, discussing the breed and petting the dog. I finally had to ask if that was my order and they said yes, just a second and continued to enjoy the beautiful puppy. 🙄 This one experience wasn’t the turning point but was the most ridiculous. More than anything I’m disappointed with lack of service, incomplete orders and lack of...

Very disappointed in the food. Went for supper when two can dine for quarter chicken dinner. When we received our meal it was a very tiny chicken leg and fries. The chicken leg had been left under a heating lamp and was dried out and hard. The fries weren't much better but at least edible. Both chicken pieces in both meals were the same but for medical reasons my partner had to eat at that time so there was no room to voice a complaint. I would have never served that food as it was under a heat lamp to stay warm for far to long. Yes I know it can be had to estimated how many people will buy a special bit I would rather wait for freshly prepared food versus something that has been kept under a heat lamp for God...