Tim Hortons — Restaurant in Ontario

I just went to the west end location. My husband pulled up to the order window with no one ahead of us in the drive threw. We waited 5 minutes without being served. We said hello, nothing… a car pulled up and they were served right away. My husband was frustrated and let the person taking our order know. When we pulled up to the window he was told by Bret “the supervisor” they would not serve us. You may want to train your staff on how to serve the drive threw more efficiently. Apologizing for the long wait would have been a start. If you make people wait for 5 minutes to order when no one is ahead of them and then serve a car that just pulled up, expect frustrated customers. Your drive through is stressful and make people frustrated. Try hiring supervisors who know how to run a drive through and can de escalate unhappy customers. Not happy. You have lost...

Went there and first of all they waited until every order was handed out and the cars were no longer in the drive thru to take orders making the service VERY slow.

When we had got to the window they first went to hand out our drinks and a chocolate milk ice cap, when we had just asked for a chocolate milk. Which we had to correct them on.

When they handed out our food and we drove off I had noticed that the bag had cream cheese all over it and the packages, which was nasty. The drinks also were made messy but that wasn’t a big deal.

We get home and open everything up and the wraps were made OK, but both of the bagels were made so poorly (one of them having close to no cream cheese) and the other bagel was literally falling apart.

Overall if you want Tim’s in the pembroke area go to either one of the other two locations and...

Every time is go, you are out of product that is featured on your menu. I tried to get a new Smokey chicken bowl, no chicken , changed to a steak wrap, no steak. It was 2 pm and I was on my lunch. This happens almost every time I try to go for lunch. It is so disappointing. Can you not look at trending sales. If you run out every day at 2 pm, make more. I also don’t understand when you are running low, you can’t make more to get through the day. I have also gone for an ice cap, various days, various times and the machine it alway “being cleaned”. On a hot day, at 4 pm. I think not. It is very disappointing. I will often by pass Tim Hortons and take my business else where. There is no excuse. I was a restaurant general manager for 20 years. I know you can do so...