Tim Hortons — Restaurant in Ontario

I ordered a combo, and was charged for each item individually. During the transaction, I brought this mistake to the Tim Hortons staff who was handling the cashier. She was clearly new and had no idea what was going on but assured me that her boss would be back in 10 minutes to correct the mistake. I asked the worker who made my order to look into this and she punched in some numbers and then said it had been subtracted already. It had not been.

So I speak with the other manager when she's back and she acknowledges that I was incorrectly charged but she's not authorized to handle refunds of any kind. I asked what else could be done and she literally looked at me with a blank stare for 20 seconds and said nothing.

I didn't even care about the money I was overcharged. I'm just simply amazed at the level of ineptitude and lack of responsibility in corporate policy to not even make any attempt at correcting a situation that was 100% not the...

Tim Hortons in B building 2nd floor was one of the worst experiences I’ve ever had. At the hospital with a very ill family member went to get breakfast while I waited for a procedure. Ordered a BELT sat down started eating it and about half way through realized there was no bacon. Approached this taller balding fella and told him he forgot my bacon, he proceeded to say “ you have bacon” even as I showed him clearly I didn’t. When he handed me a couple strips his response was “here’s MORE bacon” insinuating I’m lying. Like really? Took everything in me to walk away without saying something to his manager given I was already at a hospital for a less than pleasant experience. Hopefully his...

They asked me if I wanted milk with my iced coffee (First red flag) I said yes. Then I got it back fully almost black (second reed flag) I drank it and it was the most bitter thing I ever drank so I asked my dad to go ask them to add milk (usually when they make it disgusting they re make it) the worker literally said “have you ever even had ice coffee?!” Like I’ve drank over 10000 and also worked at Tim’s and have always added milk and made it good. She also was rude and said I’m not touching ur cup and just threw milk packets at us ....