Wendy's — Restaurant in Ontario

Don't order skipthedishes from this location. My bag came open 4x in the past month or so. I made a call, issuing a complaint 2 weeks ago to the restaurant and they said that they will take it very seriously and make sure the bag comes sealed closed. A couple of days ago, my order came with an open bag and a frosty in a cup holder outside the bag. So, I called the restaurant telling them I'm extremely concerned with touching my food because I don't feel secure; [my concern is that the courier might've coughed or breathed down on the frost cup, the baked potato tray and the plastic wrapping]. I had to throw my food away for the third time 😩 and skipthedishes app didn't allow a refund and said they will speak to the courier and let him know to make sure the bag is closed. [my issue isn't with the courier or skipthedishes app, my issue is with this location repeatedly violatating my rights to feel secure about the food, it's open and so much particles can come into CONTACT with the food, it's impossible to sanitize]. I spoke with the restaurant again and they said that they understand my concern. Now, I was very concerned at this point for the health of others who order from the skip app, this could happen to anyone, kids and elders and anyone is at risk if the bag isn't sealed. Because, the bag can be thrown away immediately but you can't sanitize the wrapping, cup and the plastic (straws, spoons, knives). Yesterday my bag came open for the forth time (on my account) and the tape was on the side of the bag. I became really upset and I called again and this time my concern was very high. I couldn't even put the food out, I kept it in a bag, took a photo of the bag on the floor and sanitized everything. There was no way I'm eating my food when it arrives with an open bag. The restaurant manager told me that she spoke to the employee and they said they sealed it but that's impossible, absolutely false, because there is no tape marks anywhere (assuming the tape fell out, or the courier might've detached the tape). She told me that I will get a call from the general manager and I agreed. Today I had an emotionally stressful phone call with the GM and she mocked me, denied my concern and anxiety for my health, and from my perspective she isn't considering implementing an immediate change to their delivery process [add stickers, which she agreed is do-able but isn't in her supply??]. I told her to stop delivering until the stickers come, she said she doesn't have control. I strongly believe that she laughed at me and used an unpleasant tone, which I consider very unprofessional and inappropriate. She questioned why I'm so concerned about an open bag, she said "when you go to drive through, do you get a sealed bag"? No but this is different. This is so concerning, since there is a serious pandemic. I don't mind anyone touching the bag, I throw it out anyways but my food is what I'm going to put on my table, I will touch and if the bag is open then I'm extremely insecure and I have to throw my bag away. I don't know how to get in touch with the ministry of health, but I'm trying to find out. And, I'm worried about this happening to other people. I was told this won't happen 2 weeks ago and then it did, I'm anxious and exhausted from trying to understand why it happened again when I made the complaint in the past. This must be taken very seriously and I'm not concerned about a refund, I want the ministry of health to check up on this issue and be fair. I'm anxious, as I mentioned, afraid this will happed to anyone, who orders. They need to implement stickers on bags, no exceptions. And take accountability for the employee who didn't seal the bag. corporate needs to contact me immediately I will show them my order history, I don't know the past order (because I order regularly from here), but the 2 I complained about, I have proof of. And, I also need to speak about my issue with how the general manager spoke to me, I need to share my perspective. She told me she never meant to deny what I'm anxious about, I'm...

To whom it may concern,

I am writing to express my deep disappointment and frustration with the service I received at your Wendy's restaurant located at 1371 Beaverbrook Ave on April 18th.

On the aforementioned date, I visited your drive-thru and placed an order for wraps. While waiting in line, I accepted an Uber Eats delivery request from the same store. Upon receiving my personal order, I parked and entered the restaurant to pick up the Uber Eats order. It is important to note that I had placed my personal order prior to accepting the delivery request. I actually waited in the drive thru line for so long, I turned off my engine to prevent breaking idling by-laws.

However, I was approached by an employee who stated that I would not be served in the future if I had an Uber Eats order to pick up. I would like to clarify that as an Uber Eats driver, I am an independent contractor contracted to Uber, not Wendy's.

Furthermore, it is not against Uber policy for drivers to order food for themselves at any time during a delivery, as confirmed by Uber support. The store level can try and make their own policy, but remeber, drivers are employees of Uber. Think of it this way, is there anyway to prevent drivers from ordering food on the Wendys mobile app? How about if an uber driver walked up to a self serve kiosk, are the employees going to refuse a sale?

When I attempted to address the issue with the employee, I encountered further difficulties. After leaving the store, I realised I needed the employee's name who had initially talked with me. Despite making several attempts to contact the store by phone, the phones were non-functional, making a loud screeching noise. Upon returning to the store, the employee at the counter refused to provide the name of the employee in the drive through and acted as if he completely forgot whzt had happened. Additionally, when I asked for a receipt, it was not provided, despite the manager insisting that it should have been included in the bag. After numerous requests, the receipt was still not provided, leading to frustration on my part. It is very easy to reprint a receipt from the last few transactions, and I should not have been met with such hostility when asking for a receipt of my own meal.

As a stakeholder, I must emphasise that the treatment I received today goes against our shared values and beliefs. As investors, we expect the highest standards of professionalism and customer service from Wendy's employees.

Furthermore, I must highlight the unacceptable behavior exhibited by the employee at the counter, who not only refused to provide the name of the employee working the drive-thru but also attempted to deflect and ignore the situation.

Additionally, I was threatened with the involvement of law enforcement, which is completely unwarranted given the circumstances.

The overall experience was not only disappointing but also unprofessional. I expect better service and adherence to company policies from Wendy's, a reputable fast-food chain. I hope that this incident will be addressed promptly to prevent similar occurrences...

I was in the drive thru with my friend and I was sitting in the passenger seat trying to explain my order which was pretty simple, a junior bacon cheeseburger. I was trying to explain myself pretty clearly when I pulled up to the window so I can make sure I’m getting the right order. He coughs up an attitude and then blows a fit because he hit his elbow against the side of the drive thru window trying to give me the debit machine and then cussed about it & aggressively gave me the debit machine as if it was my fault he hit his elbow?

Sorry but if he hates his job that much, working at Wendy’s shouldn’t be the place for him, very unprofessional, rude, and disrespectful. I’ve been going to this location for years now and since they’ve hired this guy, it makes me less interested in ever going back to this location. I don’t know whether he’s the manager or just the worker but he has a poor attitude and needs to get trained again lol. What an embarrassment to the company . Don’t have a name, but he has a scruffy beard and works drive thru...