Dickey's Barbecue Pit — Restaurant in Oshawa

UPDATE:The owner called me.( March 17) It gets worse. The person who claimed to be manager was in fact a lying employee. The owner claims that person was fired. When I reiterated that my concern was there were problems with hiring and training, the OWNER told me that was because he, the OWNER of the business, needed to focus on his Driving School Business . Listen, someone who is running a business and gets constructive feedback from customers but defends their inability to do their job by providing adequate service/good food by citing demands of school or other businesses does not understand the demands of the Canadian restaurant economy. They are not owed our business. Keep in mind this an American chain, unlike other bbq joints in Ajax and Whitby. There is no reason to spend $30 on wings and four oz of ruined potato salad and wretched service when there are local Canadian business to enjoy. I love good bbq and am willing to pay top dollar but I'm no longer going to reward bad behaviour. Avoid at all costs, Durham peeps.

Original Review: Oh, wow. Don't order from here, friends. We started ordering from here and liked the food, but I had a really bad experience on Wednesday when I ordered some wings and potato salad on Uber. For some reason, when the salad arrived, it was covered in bbq sauce and there is nothing on the website menu or app menu to indicate that. When I called, the kid said" Yeah, we do that SOMETIMES". No apology, no can I send you something right now. When I spoke to the manager today, he was rude and said " Well, I'm going to give you a discount, what more do you want?" I had told him that I wasn't interested in free food, and that I was doing the decent thing by calling and letting him know as the person the owner has hired to train staff that the training was lacking. I was told that the manager was really busy and was a student and while at work, couldn't focus on, you know, doing his job of training workers. Look, there are tons of restaurants in this town, don't waste your money on people who can't learn and take accountability for a simple error. I will use the Courtice location...

I just got off a 5 hour flight with my father after a week trip where we flew ourselves home since the both of us are pilots. The both of us completely exhausted and starved.

I’ve been to dickeys before a few times and enjoyed the food. Service was nice as well so I thought I’d go out and get us a meal. I went to order a sandwich and a platter. I then raced home (40 minute round trip) so we could both enjoy.

When I got home all that was in the bag was the platter so I raced all the way back annoyed that I didn’t get to eat and wondering why I didn’t get my order.

When I got there I spoke with the employee who I had ordered from and completely denied anything I said. I wasn’t charged for the sandwich when I first went, though I had clearly stated that I wanted to order one. I had to wait longer to get my sandwich but more importantly wasted an extra 40 minutes of my time and gas. No apology or attempt to work anything out. I just bought another sandwich and went home.

Wanting to finally dig in I opened up the food and saw that it had changed in quality from the previous time I had gone. The mayo in the coleslaw I got looked brown which I didn’t want to risk eating and then the meat on both the platter and my sandwich was simply nasty in texture in taste.

Had to write a review and ask what the hell you guys are doing.

I love brisket and since it’s one of the only places that makes it in my area I would want to go back if it improved and I will take this post down if it does.

Thanks for giving me incentive to learn to make...

First time going here and The food was amazing And probably the only reason I’m coming back but I will probably find a different location because The service needs a LOT of work and it didn’t seem like we got the food That was modelled to us on the Menu and I went with somebody else And we kept running into problem after problem before even Getting the food when we received our separate meals the fries were put on one meals plate instead of given on are own plates and what Looked to be the manager training a new employee was Unnecessarily harsh towards the Employee while trying to work out are messed up order. the whole time we were there I couldn’t stop hearing a unnecessarily rude comments coming from the manager in the kitchen towards the Young employee and The whole time it’s sort of felt like they had just opened and they were working out Some problems but when I went to go to the reviews after to make sure that this wasn’t a continued pattern it seemed like they had been...